Manager, Supportive & Community Partnerships

About Mid Pen

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Location: Jessie Street Terrace
Property Type: Supportive

Manager of Supportive Housing

The Manager of Supportive Housing reports to the Director or Senior Manager, Support Housing and plays a critical role in implementing Mid Pen Services’ supportive housing strategies across a diverse, 12-county portfolio. The Manager, Supportive Housing is responsible for the day-to-day oversight and management of a portfolio of properties and staff. This position manages, coaches, and supports a team of up to seven site staff.

The Manager, Supportive Housing provides programmatic/clinical oversight, program implementation, and administrative oversight to Suppotive Housing programs to minimize crisis and support stable housing. The Manager, Supportive Housing also manages external partner relationships, which may include public agencies, referral partners and/or 3rd party partners who provide on-site health programs and support.

Responsibilities:

Program Efficacy & Efficiency

• Provide programmatic support and guidance to support services staff to ensure high-quality delivery of services; consult with case management staff on direct service and documentation
• Serve as a member of the management team for supportive housing, including sharing best practices across the supportive housing team
• Partner with Property Management to address site-level challenges; respond to crises, including after-hours emergencies, in a timely manner and ensure key partners and stakeholders are appropriately involved and informed
• Represent Resident Services at monthly community meetings for assigned portfolio
• Ensure compliance with the Supportive Housing Operations Manual and regulatory and contractual requirements
• Implement resident needs assessments and bi-annual resident satisfaction surveys; create a culture of customer service and incorporate resident voice into decision-making
• Manage initiatives and special projects serving high-acuity populations while ensuring adherence to property and program budgets

Effective Team Building

• Manage a portfolio of properties and associated staff, including Senior Case Managers and Case Managers
• Provide direct support, supervision, professional development, and performance management for direct reports
• Effectively onboard new team members and manage annual planning and goal-setting processes for assigned portfolio
• Run portfolio team meetings and help design and facilitate in-person trainings and meetings for the supportive housing team

Partnerships

• Manage partnerships within assigned portfolio and develop new relationships with outside service providers to enhance on-site service delivery to tenants
• Support Property Management in resolving challenges during lease up due to coordinated entry
• In collaboration with the…