Case Manager II; Jessie

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

The Case Manager II plays a vital role inMidPen’sResident Services team, supporting residents in supportive housing tomaintainstability and achieve self-sufficiency. This role is essential toMidPen’smission of providing high-quality, affordable housing and fostering thriving communities. Reporting to the Resident Services Manager,the Case Manager II works closely with residents, property management, and community partners to deliver impactful services.

It’san exciting time to join

MidPenas we continue expanding our supportive housing portfolio and deepen our commitment to equity and resident well-being.

Responsibilities:

• Deliver onsite programming and direct case management services to residents at high-complexity supportive housing sites
• Conduct outreach through door-to-door, phone, and email to engage residents in available services
• Provide crisis intervention and follow-up, including mandated reporting for child or adult abuse
• Facilitate individual and group services that promote independent living, wellness, and recovery
• Collaborate with residents to set and achieve personal and professional goals
• Manage and evaluate services provided by third-party partners and community agencies
• Partner with Property Management and Resident Services teams to address resident concerns and support community building
• Perform other duties as assigned

Qualifications:

You support residents in achieving housing stability and personal growth through direct services and community partnerships.

• M.S.W. or M.A. in psychology, counseling, or related field with 2 years of experience serving high-needs populations, or B.A./B.S. with 3 years of experience
• Experience working with individuals who have experienced homelessness or trauma
• Familiarity with mental health diagnoses and interventions including harm reduction and trauma-informed care
• Strong communication skills and ability to navigate language barriers using translation tools
• Proficient in Microsoft Office Suite, Salesforce, and virtual collaboration tools
• Valid California Driver’s License, current auto insurance, and reliable transportation
• Ability to work occasional evenings and weekends and travel between properties

Education and Experience:

• M.S.W. or M.A. degree in psychology, counseling, or related field and 2 years of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations
• Experience working with and serving people who have experienced homelessness
• Experience working with high needs or high acuity populations that have experienced trauma
• Experience using and administering multiple assessment tools and interpreting information/data derived from…