Collections​/Shared Services

Collections/Shared Services Environmental Remedies LLC
• Santa Fe Springs, CA, US

Environmental Remedies is a growing asbestos abatement firm servicing San Diego County, Riverside County, and the San Francisco Bay areas. The firm is looking to fill a full-time Office Administrator/Collections Specialist position. This position requires excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment.

Duties & Responsibilities:

• Contact individuals and businesses to collect outstanding debts
• Generate and send monthly statements for contractor accounts
• Communicate with project managers and logistics personnel to expedite invoicing and collection efforts
• Process and issue invoices and completion letters
• Negotiate payment arrangements and settlements with debtors
• Maintain accurate and up-to-date records of all collection activities; prepare collection status reports twice a month for management
• Follow company policies and procedures regarding debt collection
• Provide excellent customer service while handling sensitive financial matters
• Understand financial concepts such as debits, credits, and accounts payable
• Monitor and collect accounts receivable payments
• Ensure operation of office equipment by calling for repairs and maintaining needed equipment inventories
• Assist clients, vendors, and visitors with general questions such as whom to contact, office hours, office locations and directions, and any other routine information requested.
• Write/print manifests and assemble required project documentation in accordance with company procedures; assist Project Coordinators with creating and processing job files.
• Research and provide relevant project related information to project managers, customers, accounting team, and management, as needed
• Order and maintain necessary levels of office supplies
• Answer general office calls and distribute to the appropriate personnel
• Assist with all compliance upkeep and filing
• Contribute to team effort by accomplishing related tasks as needed

Qualifications and

Experience:

• 2+ years experience as receptionist/administrative assistant in an office environment required
• 2+ years of collections experience
• Availability to work 40-45 hours/week
• Quickbooks experience preferred
• Salesforce experience preferred
• Excellent communication and interpersonal skills, including the ability to maintain effective working relationships and communicate verbally and in writing in a professional, courteous manner with clients, team members, and other business contacts, required
• Ability to operate standard office equipment such as fax machine, copiers, scanners, phones and computer
• Demonstrated proficiency MS Office products required
• Demonstrated ability to communicate in writing and have excellent grammar; spelling and proofreading skills, required
• Ability to pay close attention to detail and be highly organized and accurate, and use good judgment, required
• Demonstrated to maintain regular attendance and punctuality, and maintain a professional appearance, required
• Must possess a friendly, polite and professional demeanor at all times
• Bilingual in Spanish is a plus, but not required

• High school or GED equivalent required; advanced education preferred