Customer Service Representative

Our team in Santa Fe Springs currently has an opening for a Customer Service Representative

• Receive orders from customer via fax, phone, electronic portals like e-commerce and email.
• Accurately enter orders into the BUS system in accordance with prescribed and documented procedures.
• Cross check orders entered by other Customer Service Representatives at least one day prior to the order shipment.
• Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders.
• Confirm pricing with customer on all orders.
• Coordinate release of credit, allocation, routing and CSR holds for orders in required time frame.
• Obtain approval of items for orders in a required time frame.
• Entering and editing Job 7 processes.
• Communicate and follow up with customers and sales representatives on all issues relating to their orders as needed.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Maintain an organized workstation so any team member or supervisor may locate paperwork.
• Communicate and provide necessary support to sales staff while in the field, part numbers, product availability, customer info, pricing, sales history, file notes, cross reference information, vendor information etc.
• Prepare storage tank agreements, coordinate customer / manager signatures and distribute copies as required.
• Contact suppliers to obtain technical information as needed.
• Initiate and follow up on blend and product code requests.
• Oversee the document process for setting up new accounts.
• Enter and maintain Customer Survey documents and requests in the SRQ site.
• Update customer files with quoted pricing, new items, address changes, delivery instructions or other customer notes as needed. Include specific comments on customer products that will assist others in ensuring that the correct product is selected (i.e., customer cross reference numbers or notes indicating that a customer uses a different name than that in our system).
• Compose routine correspondences for price increase letters as needed.
• Process sample requests in Salesforce.
• Additional tasks as assigned.
• Develop and maintain effective working relationships with other department team members.
• Represent the Brenntag Pacific group in a professional manner.
• Observe, follow and enforce all Brenntag Pacific’s Safety Procedures.

Education and Experience:

• High School Diploma/GED required. Associate degree in Business, Supply Chain, or similarly related field preferred.
• 2+ years of experience in a Customer Service-related role, preferably in a distribution business.
• Working knowledge of AS400 or a similar ERP system.
• Customer service skills – Consistently ensures the customer is provided with attentive, courteous and informative service.
• Gains and shows personal satisfaction from delivering great service.
• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Decisive in handling difficult problems.
• Translates problems into practical solutions and is capable of understanding relationships and dependencies within different metrics and behaviors.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format.
• Ability to learn on the fly.
• Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement and conduct simple business analytics.
• Computer skills – Comfortably and…