Collections Specialist

We are currently seeking an experienced and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for managing a commercial credit portfolio, proactively collecting on past due accounts, and working closely with internal departments and customers to resolve outstanding balances.

This position requires a high level of professionalism, accuracy, and the ability to build positive working relationships with customers and internal teams.

• Manage a portfolio of commercial accounts and review order queues daily.
• Release customer orders by reviewing payment history, credit limits, and account standing.
• Regularly contact customers via phone and email to follow up on past due balances.
• Use weekly past due aging and 30/60/90 reports to drive collection efforts.
• Collaborate with Sales and other internal departments to resolve credit and order issues.
• Escalate delinquent accounts and disputes to the Credit Supervisor as needed.
• Document all customer communications and collection efforts in ARI/IDI systems.
• Conduct research and resolve payment variances using the Prelude QFE program.
• Prepare monthly reports on delinquent accounts (60+ days past due).
• Participate in weekly review meetings with the Credit Supervisor.

• Education: High school diploma required; post-secondary business education preferred.
• Experience: 3-5 years of commercial collections experience at the same company preferred.
• Strong understanding of commercial credit, collections, and dispute resolution.
• Proficiency in Microsoft Office and financial software systems; familiarity with Prelude QFE is a plus.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Must be assertive, professional, and team-oriented.