Warehouse & Customer Service Associate

# Warehouse & Customer Service Associate LA RSC - Santa Fe Springs, CA 90670## Overview Level Entry Position  Type Full Time Job Shift Normal Business Hours Category Indirect  Labor - IDL## Description
** LA Regional Service Center (RSC) Warehouse & Customer Service Associate
**** Western Regional Office (O) - Santa Fe Springs, CA
**** Description
* *** Regular Position, Full Time
** If you are a forward-thinker interested in a customer focused, warehouse environment, then keep reading! We are searching for one Warehouse & Customer Service Associate to join our Regional Service Center (RSC) team at Vantage Elevation.
** About Us
** Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada;
Hollister-Whitney;
Elevator Controls;
Courion;
Bore-Max;
Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.
** Requirements
* * We are searching for a candidate with:
* Minimum high school or GED diploma
* At least 1 year of experience in a warehouse or customer service focused role
* Previous experience working in the elevator industry is a strong asset
* Experienced user of Microsoft Office Products and able to quickly learn additional internal software tools (i.e. ERP, point of sale systems)
* Ability to multi-task in a fast-paced environment and highly flexible
* Works as part of a purpose-driven team fostering excellent communication and a supportive working environment
* Ability to operate a forklift is preferred
* Ability to lift up to 50 pounds and capable of physical labor
* Bilingualism (Spanish) is preferred
** Duties and Responsibilities
** A typical day may include:
* Warehouse Management
** Maintaining a safe environment at all times through regular cleaning, organizing, preventative and predictive maintenance and adherence to Vantage safety protocols.
* Utilizing ERP (Infor Visual) for inventory transactions, receipts, transfers, reconciliations, ensuring timely and reliable data in the system.
* Accurately filling customer orders from pick lists
* Receiving all inventory into the designated location
* Managing and maintaining appropriate inventory levels
* Accurately cycle counting inventory at the designated location
* Placing orders for inventory as needed
* Maintaining organized and clean warehouse operations
* Customer Service
** Providing outstanding customer service to customers in-person and over the phone.
* Entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up.
* Learning part numbers and their functions.
* Establishing and maintaining consistent procedures for customers to receive their orders in a timely manner.
* Maintaining a list of money and checks given provided by customers.
* Scanning all paperwork generated for the day into our system.
* Identifying and resolving customer issues related to product quality, pricing, delivery, usages, and loss.
* Acting as a partner to Vantage manufacturing sites in order to ensure smooth flow of jobs, orders and stock inventory between sites and RSC.
** Benefits of Working With Us
*** Salary for California Based Applicants: $24.00 - $26.00 per hour - actual compensation will be determined based on experience, location, and in keeping with local legislation).
* Medical/Dental/Vision/Life Insurance/HSA
* 401K* Paid Time Off (PTO)
* Tuition Reimbursement
* Employee Assistance Program (EAP)* ...and more!
**…