Implementation Management

Job Description:

The Field Performance Advisor (FPA) is responsible for improving supplier performance, construction quality, safety compliance, and operational efficiency through regular site visits, performance analysis, and process improvement initiatives. The role involves working closely with suppliers, project management teams, and internal stakeholders to identify performance gaps, resolve on-site issues, implement best practices, and ensure compliance with construction standards and customer requirements.

Review and analyze site performance metrics, including project cycle time, closeout package accuracy, Job Hazard Assessment (JHA) compliance, tool utilization, construction quality, and customer requirements. Identify supplier performance gaps and provide actionable feedback to suppliers and management teams. Conduct regular site visits to perform root-cause analysis, troubleshoot construction issues, and resolve safety or quality discrepancies. Develop daily and weekly site visit plans based on supplier performance, project priorities, and operational requirements.

Collaborate with construction managers and project management teams to support site access, customer meetings, drawing validation, and project completion. Identify and implement process improvements to enhance construction efficiency, quality, and supplier productivity. Work with automation and operational excellence teams to improve existing tools and develop new solutions. Collaborate with field performance teams across different markets to identify recurring issues and implement standardized improvements.

Collect, analyze, and report supplier performance data to evaluate process changes, pilot programs, and operational improvements. Build strong working relationships with suppliers and promote continuous improvement through regular feedback and collaboration. Ensure suppliers follow applicable construction procedures, quality standards, safety requirements, and customer-specific processes. Review and improve training materials and operational documentation to support consistent performance. Support quarterly supplier business reviews by reporting field observations, documenting corrective actions, and recommending improvement initiatives.

Minimum of 7 years of relevant industry experience. Bachelor's degree preferred. Strong knowledge of general construction processes, procedures, and project execution. Experience managing or directing general contractors and third-party suppliers. Experience with construction scope estimation and telecom infrastructure activities, including civil work, groundwork, leasing and acquisition (L&A), backhaul, and maintenance. Ability to review construction designs, recommend design solutions, and provide guidance on work sequencing.

Knowledge of construction quality standards and the ability to ensure compliance with applicable requirements. Experience working with customers, property owners, contractors, and other internal and external stakeholders. Understanding of vendor contracts, leasing agreements, customer-facing contracts, and financial considerations. Proven ability to build productive relationships with suppliers and external business partners. Experience leading, guiding, or influencing teams to achieve performance objectives.

Strong understanding of occupational health and safety regulations applicable to telecommunications construction. Completion of an approved OSHA 30-hour course for the telecommunications industry.

Previous experience working with telecommunications infrastructure equipment. Experience with performance reporting and analytics tools, such as Power BI and site tracking…