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Customer Success Mgr./ CSM Customer Service Rep

Senior B2C CX Programs Lead: Retention & Adoption

Job in Santa Fe, Santa Fe County, New Mexico, 87503, USA
Listing for: Coinbase
Full Time position
Listed on 2026-01-03
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency platform located in Santa Fe is seeking a skilled CX Program Manager to enhance the Coinbase One customer experience. This role involves owning the full CX experience, analyzing customer feedback, driving product adoption, and improving service delivery. Ideal candidates have over 5 years of relevant experience and the ability to execute cross-functional programs effectively. This position offers competitive salary and benefits, including bonus eligibility and equity.
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Position Requirements
10+ Years work experience
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