Customer Service & Office Support Specialist

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At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Job Description

Are you passionate about helping people, solving problems, and keeping things running smoothly? Do you thrive in a fast-paced environment where every day brings new challenges?

TLC Plumbing Heating Cooling Electrical is seeking a Service Coordinator (Customer Service & Dispatcher Trainee) to join our Operations Team. This is more than an office position—it's an opportunity to build a long-term career in customer service and operations.

As a Service Coordinator, you'll serve as the communication hub between our customers, technicians, and office staff. You'll provide exceptional customer service, coordinate scheduling, support daily office operations, and receive hands-on training to become a Service Dispatcher. If you're organized, adaptable, and enjoy working with people, we'll provide the tools and training to help you succeed.

Job Responsibilities

Customer Service

• Deliver exceptional customer service by answering incoming calls and assisting customers with professionalism and empathy.
• Schedule service appointments and provide customers with updates regarding their service requests.
• Answer questions, resolve concerns, and ensure every customer has a positive experience.
• Build lasting relationships with customers through excellent communication and follow-through.
• Represent TLC's Core Values in every customer interaction.

Scheduling & Operations

• Schedule and coordinate service appointments efficiently.
• Learn dispatch procedures and assist with technician scheduling and routing.
• Communicate with technicians, dispatchers, managers, and office staff to support daily operations.
• Monitor incoming emails, voicemails, and customer requests to ensure timely responses.
• Help maintain technician productivity and daily workflow.
• Assist in coordinating emergency or priority service calls as needed.

Administrative Support

• Enter and maintain accurate customer information, work orders, and service records.
• Assist with invoices, purchase orders, billing support, and general administrative tasks.
• Prepare reports, spreadsheets, and business documents.
• Maintain organized office files and records.
• Assist with ordering office supplies and maintaining an organized office environment.
• Support leadership and team members with projects and day-to-day operational needs.

What Makes Someone Successful in This Role?

We're looking for someone who:

• Enjoys talking with people and providing outstanding customer service.
• Can think quickly and stay calm under pressure.
• Likes solving problems and finding solutions.
• Thrives in a fast-paced environment where no two days are the same.
• Is highly organized and able to juggle multiple priorities.
• Takes initiative instead of waiting to be told what to do.
• Wants to learn new skills and grow into a dispatcher or operations role.
• Is dependable, positive, and enjoys working as part of a team.

Job Requirements

• Outstanding customer service and communication skills.
• Professional phone etiquette and a friendly, positive attitude.
• Strong organizational and multitasking abilities.
• Ability to prioritize changing workloads in a…