Collector, Finance & Banking

Join to apply for the Collector I role at State Employees Credit Union of New Mexico
.

Position Title:

Collector I

Reports to:

AVP/Collections Manager

Job Status:
Non-Exempt

Job Grade 8: $18.51 - $23.14 Targeted Hourly Rate

This position works on‑site. Remote work is not available at this time.

The Collector I is responsible for providing support to the Collections Department. The Collector I facilitates the resolution of delinquent, legal, and special circumstance accounts with the skills to ensure proper collections of delinquent loans, State ECU issued credit cards, negative shares, and ODP accounts. Make follow‑up telephone calls, ensure proper letter(s) are sent out to all parties on all delinquent accounts and maintain accurate record keeping on all delinquent accounts.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union’s mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

• Everyone in the position performs the tasks (generic placeholder; actual responsibilities specified in Required Skills section).
• Job Related Travel – As required.
• Other duties as assigned.

• Research and analyze assigned accounts; evaluate past collection efforts prior to initiating member contact.
• Contact members to determine the reason for the past‑due condition of loans and help them develop a plan to bring the loans up to date; recommend actions if loan collateral is in jeopardy, recommend accounts to manager for legal and/or repossession, and when approved, prepare and forward necessary paperwork.
• Determine most effective means of collection for each assigned account and send appropriate collection letters as needed for proper collection efforts.
• Follow up daily on broken payment arrangements.
• Utilize available resources and skip‑tracing techniques for each account including pulling files, calling references, pulling credit reports, calling other creditors and field calls as necessary.
• Collection of charge‑off accounts as assigned by Collections Manager.
• Answer incoming calls for the collection department.
• Sort all incoming mail daily and forward to appropriate department and/or staff.
• Restrict all applicable accounts accurately and in a timely manner with Collections Manager’s approval.
• Proper handling and processing of all consumer credit counseling proposals; insure accounts are handled and maintained accurately.
• Prepare delinquency progress reports with accuracy as requested by manager for review.
• Transfer funds upon request and when required to collect delinquent accounts.
• Review and maintain all bankrupt accounts and ensure proper action and follow up.
• Assignment of repossession; with proper manager approval, proper follow‑up with the repo agent to ensure timely recovery.
• Retrieve files from different branches when needed.
• Keep all file maintenance current as it applies to collections.
• Coach and educate members on the importance of timely payments.
• Research and analyze accounts for any CPI issues due to premiums and/or refunds and make proper recommendations to Collections Manager for payment adjustment if needed.
• Understand compliance issues & attend training as they relate to the Collector I position, including, but not limited to Bank Secrecy Act, Reg P, Patriot Act.
• Loan interviewing for members that need assistance due to a financial hardship, taking detailed application on Meridian Link and determine best way to assist member, present outcome to Collections Manager.
• Present oneself as a positive role model with coworkers and members with the Investment in Excellence techniques.

• Must be at least 18 years of age.
• Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).
• Excellent verbal and written communication skills are necessary.
• Must have knowledge of office machines and equipment and be able to type.
• Patience, tact, enthusiasm and positive attitude toward the members and general public.

• Works in a…