Client Concierge Lead

At Ageless Aesthetics Santa Fe, we believe exceptional aesthetics starts long before a patient enters the treatment room.

We’re building a modern medical aesthetics brand where elevated care, thoughtful hospitality, and strong operations work together. Our Client Concierge team plays a critical role in that experience. They create the first impression, protect the patient journey, and help keep each clinic running at its best.

We’re looking for a Client Concierge Lead who can deliver that experience while helping raise the standard for the entire front office. You’ll still be hands-on with patients, but you’ll also take greater ownership of schedules, inventory, daily clinic readiness, and the small operational details that make a noticeable difference.

This role is ideal for someone who naturally sees what needs to happen next, takes ownership without waiting to be asked, and enjoys helping both patients and teammates have a better day.

This position reports to the Practice Manager.

What You’ll DoOwn the patient experience. Create a warm, polished, and personal experience from the first phone call through checkout. Patients should feel known, cared for, and confident they chose the right practice.

Protect the schedule. Help manage daily provider schedules, identify gaps and opportunities, coordinate adjustments, and proactively work to keep schedules accurate and productive.

Keep the clinic prepared. Monitor inventory levels for retail products and designated clinic supplies, help coordinate restocking, and communicate needs before they become problems.

Lead from the front. Help set the standard for Client Concierge performance, professionalism, communication, organization, and patient  a resource for the team. Support onboarding and training of new Client Concierge team members and help reinforce workflows and expectations established by the Practice Manager.

Stay one step ahead. Anticipate scheduling challenges, patient needs, inventory concerns, and front-office priorities so the clinic can operate smoothly.

Make communication easy. Answer calls and messages promptly, provide accurate information, manage patient inquiries, and connect patients with the right team member when additional support is needed.

Make every opportunity count. Help patients understand available services, memberships, promotions, and retail products in a way that feels helpful and natural rather than transactional.

Handle checkout with confidence. Accurately process payments, schedule future visits, and help patients understand charges or next steps.

Maintain an elevated environment. Keep the lobby, retail areas, front desk, and shared spaces organized, welcoming, and aligned with Manor standards.

Support clinic flow. Assist with room turnover and other operational needs when necessary so patients and providers are never left waiting on something the team can solve together.

Partner with the Practice Manager. Assist with administrative responsibilities, daily priorities, workflow follow-up, and other lead-level duties that help the clinic perform consistently.

Follow through. Complete assigned tasks accurately and on time, communicate when something needs attention, and take ownership through resolution.

Protect our standards. Follow all company policies, patient privacy requirements, safety standards, and established operational procedures.

Other Duties:
This job description is not intended to contain a comprehensive listing of every activity, duty, or responsibility required of the position. Responsibilities may evolve as the clinic and organization grow.

What We’re Looking For High school diploma or equivalent required.

Prior experience in customer service, hospitality, medical aesthetics, healthcare, or a high-touch…