Front Desk Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic.

Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.

“AtFour Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us,orlive withus,our purpose is to create impressions that willresonatefor a lifetime.

Life is richer when we truly connect with the people and the world around us.”

Join our teamin the Land of Enchantment!

Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa  Fe is seeking a hardworking and driven individual to supervise our Front Office team - an individual who infuses enthusiasm into everything they do and shares our passion for service excellence!

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions and problem-solving to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success
• Strong personal presentation with effective leadership and interpersonal skills

• 2+ years of hospitality supervisory experience, preferably in a luxury hospitality environment with at least 1-2 years in a guest facing position in luxury environment
• Proficiency in hotel property management systems (Opera preferred)
• Fluency in English; additional languages is a plus
• Ability to stand and move around the resort during for the duration of the shift
• Flexible schedule- availability to work evenings, weekends, nights, and holidays

• Deliver exceptional hospitality by anticipating guest needs, resolving guest concerns, accommodating special requests, and serving as a confident resource for all guest service needs
• Oversee the complete guest experience, including pre-arrival planning, arrivals, departures, VIP stays, personalized amenities, and service recovery
• Partner with departments across the resort to coordinate guest preferences, accommodations, and customized experiences while ensuring seamless communication and follow-through
• Utilize hotel systems to manage check-ins, check-outs, room assignments, daily reports, guest profiles, and other Front Office functions
• Lead the training, development, and performance of Front Desk…