Luxury Guest Experience Lead: Front Desk & VIP Service
Listed on 2026-10-17
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Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism
Heritage Hotels & Resorts, Inc. is seeking a Guest Experience Manager to lead front desk, valet, and bell services, delivering an elevated guest journey. You will guide staffing, coordinate with Housekeeping and F&B, and drive service excellence across the rooms division.
The role requires strong leadership, PMS proficiency, and a track record of resolving guest issues with a calm, proactive approach. Evening, weekend, and holiday availability is expected.
We invite applications for the Luxury Guest Experience Lead:
Front Desk & VIP Service position located in Santa Fe, NM, United States.
The position is based in Santa Fe, NM, United States.
This opportunity is part of our work in Management & Operations, Other.
The advertised compensation is 70..
We aim to respond to suitable candidates as soon as possible.
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