Guest Service Supervisor

Assist the Front Office Manager of the Hotel to ensure high guest satisfaction in all areas of the Front-of-House Operations. Manage the Front Desk when the Assistant Operations Manager of Hotel (AOM) in not present.

• Check guests in and out of the Hotel.
• Receives payment for guest rooms.
• Input reservations received through phone and e-mail.
• Maintains compliance to all front office standard operation procedures monitors key control, verifies room status information, updates group information, ensures follow-through of all VIP requests, meets all service standards within department.
• Ensures that employees meet proper standards of dress and decorum.
• Always maintains the highest degree of guest service and professional conduct.
• Utilizes guest service skills to ensure that all guest needs are met promptly and to the guest's complete satisfaction.
• Assist with training of new Guest Service Agents.
• Ensure a maximum level of service and satisfaction, throughout the Hotel, is achieved and maintained.
• Facilitate the flow of information, by keeping communication lines open with all other departments in the hotel, such as engineering and housekeeping.
• Accountable for the accuracy of Hotel Front Office records and reports.
• Review room availability status, room blockage and special requests daily.
• Handle guest complaints and resolve the complaint in a timely manner to ensure high levels of satisfaction.
• Answers inquire pertaining to Hotel and Casino services.
• Keep all areas clean & sanitized as directed.
• Responsible for maintaining a consistent, regular attendance record.
• Must be able to workdays, evenings, weekends and holidays.
• Other duties as assigned by AOM of Hotel or EOM of Hotel.

• High School Diploma with a previous Front Desk or Supervisory experience.
• Must be 21 years of age or older.
• Must be able to read, write, and verbally communicate fluently in English.