IT Infrastructure Manager; DOH​/ITSD

Position: IT Infrastructure Manager (DOH/ITSD #9131)

IT Infrastructure Manager (DOH/ITSD #9131)

New Mexico Department of Health

Posting Details:
This posting will be used for ongoing recruitment and may close at any time. Applicant lists may be screened more than once.

Salary & Pay Band

$44.98 - $71.96 hourly ($93,552 - $149,683 annually). Pay Band C12.

Location & Infrastructure Overview

The infrastructure for NMDOH expands across the state and includes one main datacenter in Santa Fe and at least four smaller datacenters. The server infrastructure supports nearly 100 sites, 7 facilities, and over 3,000 users.

The position serves as the IT Infrastructure Manager I for the Infrastructure, Operations, and Network (ION) bureau. The bureau is part of the Information Technology Services Division (ITSD) for the Department of Health (DOH). You will also serve as a member of the Information Technology Management Team (ITMT).

Job Purpose

The position exists to ensure the optimal functionality of our server infrastructure, both on premises and in the cloud. It reports directly to the ION bureau chief. You will manage the server infrastructure while keeping it highly available and performing optimally for our customers.

Key Responsibilities

• Manage three highly skilled infrastructure staff members that will complete infrastructure projects, datacenter tasks, hold and attend infrastructure meetings, provide input on infrastructure design, monitor the infrastructure, collaborate with other teams, and ensure infrastructure availability across the state.
• Assign and monitor work for the infrastructure team making sure it is completed with the highest standards.
• Evaluate technology solutions and perform infrastructure upgrades, optimizations, and enhancements throughout the enterprise.
• Document systems, request funding, manage the infrastructure procurement process, and report to upper management.
• Advocate for security and performance standards for the entire organization.

Ideal Candidate Profile

• Extensive knowledge of server infrastructure, infrastructure hardware, and datacenter technology with the ability to make it highly available, redundant, and optimized.
• Managing highly skilled infrastructure staff with the goal of developing a strong cohesive and responsive team.
• Management and experience working with infrastructure technologies and software on an enterprise level.
• Experience in Microsoft Windows Server Operating systems and the ability to learn additional operating systems.
• Experience in the administration of Microsoft Active Directory and Azure Active Directory.
• Experience and administration of solutions in an Azure cloud environment and/or other cloud solutions.
• Ability to manage an enterprise level backup environment that is reliable, secure, and available for our customers.
• Change management experience.
• Advanced documentation and presentation skills.
• Information technology purchasing and procurement experience.
• Great team building and customer relationship skills.
• Affinity to learn, understand, and improve upon business processes, goals, and outcomes.
• Ability to exercise broadly delegated authority for planning, directing, coordinating, administering, and executing routine and complex technical solutions.

Minimum Qualification

Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and four (4) years of experience in systems administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling eight (8) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some statewide travel may be required.

Supplemental Information

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Contact

Matt Bucher, , Email

Other Information

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

This position is not covered by a collective bargaining agreement.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Information Technology

Industries:
Government Administration

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