Director, Technology Deployment and Support

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

• Lead strategic planning and execution across technology deployment, endpoint engineering, IT asset management (HAM & SAM), ITSM processes, and tooling—including full ownership of Jira Service Management workflows, configuration, and lifecycle optimization.

• Oversee the design, development, and optimization of desktop engineering solutions, including OS imaging, configuration management, endpoint security posture, automation capabilities, and enterprise deployment standards.

• Own the enterprise ITAM program, ensuring full lifecycle governance for hardware and software assets, accuracy of asset records, compliance with licensing agreements, and alignment with audit, security, and procurement requirements.

• Partner with the ITAM vendor to ensure high-quality delivery, compliance adherence, data accuracy, and continuous process improvement across asset lifecycle management workflows.

• Serve as the senior escalation point for endpoint deployment challenges, tooling issues, and asset management discrepancies, coordinating cross-functional resolution efforts and driving systemic remediation.

• Establish and refine ITSM processes—including incident, request, change, problem, knowledge, and configuration management—ensuring efficiency, cross-team adoption, and alignment with best practices.

• Develop, document, and maintain SOPs, engineering standards, deployment playbooks, and operational workflows to ensure consistency, predictability, and scalability across all technical deployment and support functions.

• Drive enterprise rollout of new endpoint technologies, software packages, and productivity tools, including planning, communication, change management, testing frameworks, and success measurement.

• Collaborate with IT, Security, Engineering, Finance, and Legal teams to ensure end-to-end alignment across deployment programs, asset lifecycle governance, configuration standards, and compliance requirements.

• Oversee vendor performance related to endpoint engineering, ITAM services, deployment support, and tooling platforms, including SLA governance, contract considerations, and operational reviews.

• Lead major technical initiatives such as OS upgrades, security hardening programs, tooling migrations, directory modernization, and automation-driven efficiency improvements.

• Monitor deployment metrics, asset data health, software utilization trends, configuration drift, and platform performance to identify improvement opportunities and implement durable solutions.

• Guide the strategic evolution of ITSM tooling, including workflow automation, integration expansion, reporting maturity, and self-service capability development.

• Build, mentor, and lead a high-performing team responsible for engineering, deployment, process governance, and tooling administration, fostering a culture of craftsmanship, innovation, and operational excellence.

• Manage budget planning, resource forecasting, tooling investments, and vendor costs to ensure responsible financial oversight and prioritization of impactful initiatives.

• 10+ years of experience in desktop engineering, endpoint management, IT asset management, ITSM process development, or enterprise technology deployment.

• 5+ years leading multi-disciplinary technical teams, including engineering, asset management, or ITSM…