IT Technician - Communications Authority

The IT Technician provides technical support, troubleshooting maintenance, and user assistance for San Juan County Communications Authority information technology systems and equipment.

The position serves as a primary technical resource for SJCCA employees, providing support for computers, workstations, peripherals, software, user accounts, and related technology. The IT Technician also supports technology associated with SJCCA’s public safety and 911 communications environment and assists in maintaining reliable operation of systems essential to emergency communications.

Because SJCCA operates continuously as a public safety communications agency, the IT Technician must recognize the operation importance of system availability, promptly respond to technology problems, and appropriately prioritize issues that could affect emergency communications or continuity of operations.

The position works collaboratively with SJCCA leadership, employees, vendors, contracted technology providers, public safety partner agencies, and other technical personnel as necessary.

SJCCA may consider combinations of education, training, certifications, and practical experience that demonstrate the applicant’s ability to successfully perform the duties of the position.

• High school diploma or G.E.D.
• Demonstrated knowledge of computer hardware, software, operating systems, and common information technology troubleshooting practices.
• Ability to diagnose and resolve common workstation, peripheral, software, and connectivity problems.
• Ability to communicate effectively with technical and non-technical users.
• Ability to organize work, document technical activities, and manage multiple service requests and priorities.
• Ability to learn and support specialized public safety technology.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Ability to successfully complete required background screening and other employment requirements applicable to work within a public safety communications environment.
• Must possess and maintain a valid driver’s license and acceptable driving record if required for agency business.

The following qualifications are preferred but are not required unless otherwise designated by SJCCA:

• Associate’s degree or higher in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field.
• Previous experience providing help desk, desktop support, or technical support.
• Experience supporting Microsoft Windows workstations and Microsoft-based business environments.
• Experience with user account administration and directory services.
• Experience troubleshooting basic network connectivity.
• Experience with endpoint security, software deployment, patch management, or device management systems.
• Experience working in government, law enforcement, fire, EMS, emergency communications, or another public safety environment.
• Experience supporting 911, computer-aided dispatch (CAD), call-handling, mapping, logging/recording, radio, or other public safety technology.
• CompTIA A+, Network+, Security+, Microsoft, or comparable industry certification.

Equivalent combinations of training and experience may be considered.

Work is primarily performed indoors in an office and emergency communications center environment. Duties may also require work in equipment rooms, communications facilities, public safety facilities, or other locations where SJCCA technology is installed or maintained.

The position involves regular exposure to computers, electronic equipment, cabling, telecommunications equipment, and other technology infrastructure.

The position requires regular use of computers and…