Team Lead - Claims

Qualifications

• Personnel and Program Management:
  Ability to manage a team using clear and effective communication, ability to workload manage team members, ability to provide technical advisement to team members, and ability to address and escape all personnel issues.
• Technical Knowledge:
  Disaster-related knowledge and background to accurately assess losses, damages, repairs, and replacement costs.
• Clear and Effective Communication:
  Customer service, excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA staff, and other stakeholders.
• Use of Technology:
  Proficiency in using claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication.