Residential Services Associate Supervisor

SUMMARY:

Under supervision of the Program Director, the Residential Service Associate Supervisor is responsible for the administration, management, and oversight of the resident milieu for clients (and their children where applicable) being served by SFRC/FCDRC. All programs provide a wide variety of interventions and support techniques to ensure smooth transition into early recovery and a continuum of care. This role requires strong communication skills, organizational skills, and time management.

As well as, guiding program development with multidisciplinary internal staff and community partners.

REPORTING:

Reports to the Director of Residential Services

POSITIONS SUPERVISED:

Residential Service Associates

DUTIES AND RESPONSIBILITIES:

• Provides program development, implementation, and oversight of services specific to the needs of individuals with addiction (and their dependent children where applicable).
• Works closely with Program Director, designated staff and partner agencies to ensure a holistic view and coordination of care for clients.
• Consults with other disciplines and related professional and paraprofessional staff to support specific needs of clients/families; refers clients to appropriate service agencies and supports as required.
• Works with the Case Managers on referrals of clients to appropriate social service agencies for financial assistance and other needed services; includes providing accommodations for external community service providers to visit with individuals at SFRC.
• Provides oversight of intake and admission process for new clients, including program and orientation for new residents.
• Provides oversight of appropriate documentation of services, including non-clinical client groups and interdisciplinary progress notes.
• Provides training, supervision, and management of supervises, and conducts scheduling for all supervises.
• Ensures appropriate communication with other disciplines to ensure scheduling of client appointments (medical and other) is achieved in a timely manner. Which may include oversight of transportation for appointments that occur off residential campus.
• Responsible for the direct care of residents in a manner conducive to their safety and comfort.
• Performs duties in accordance with SFRC policies and procedures.
• Maintains professionalism with clients at all times. Ensure self and all staff refrain from ever having personal relationships with clients. (See employee handbook for Friends & Family in Treatment if necessary)
• Ensures rounds are completed at least every 30-60 minutes on all shifts. (Dependent on facility)
• Ensures bedroom checks/bed checks are completed and observe all clients on census every 30-60 minutes on overnight shifts.
• Monitors and oversees client chores and laundry according to daily schedule - to be coordinated with Residential Service Associates
• Coordinates with Residential Service Associate team to inventory and order program specific supplies needed.
• Ensures oversight of linens, maintains linen and towels. Working with supervises to ensure clients sign out and return linens upon their arrival/departure.
• Assist coordination of transportation of clients as needed.
• Maintains confidentiality in accordance with State and Federal law, CARF Accreditation standards, and SFRC/FCDRC policies and procedures.
• Participates in regular Quality Assurance processes.
• Conducts daily documentation of client behaviors and updates as necessary.
• May assist in training with relevant professionals and paraprofessionals within the agency and/or community partners.
• Provides coordination, availability, and full participation in all aspects of any programmatic review, survey, site visits, and/or program evaluation.
• Understands and maintains HIPAA and 42
  
  CFR Part 2 confidentiality standards relevant to SFRC/FCDRC.
• Obliges all other special assignments and tasks as required by Manager and/or Program Director.

SUPERVISION AND OVERSIGHT RESPONSIBILITIES:

The Residential Service Supervisor has direct oversight responsibility for the Recovery Service Associates serving in the Residential Treatment Programs and coordinates with clinical and medical staff from both SFRC/FCDRC and partner agencies.

The Residential Service Supervisor must:

1. Work closely with supervises to develop individual supervision plans for performance and adherence to agency policies and procedures. Plans are developed to maximize the quality of care, staff productivity, and a balanced practice management approach.

2. Conducts a 90-day evaluation for new employees as well as, quarterly and annual performance evaluation of all supervises.

3. Provides oversight of milieu activities.

4. Provides ongoing, documented direction to the program staff through coaching, mentoring, and one on one check ins.

5. Performs regular safety checks, including fire and active shooter drills.

6. Ensures agency vehicles used for client transportation are properly maintained and documentation is done.

7. Works with Manager to address performance or…