Security Officer III; EMT​/EMR​/Dispatcher

Position Summary

Under the direction of the Security Supervisor, Security Officer III is responsible for maintaining a safe, secure, and welcoming environment within the Casino. This role ensures the protection of guests, employees, assets, and property by enforcing all applicable rules, regulations, and policies, while delivering exceptional service in alignment with the Tesuque Guest Service Standards
.

All Security Officer IIIs must hold current certification as an Emergency Medical Technician (EMT),
Emergency Medical Responder (EMR), or Dispatcher
. In this capacity, they are expected to respond swiftly and effectively to medical emergencies, administer appropriate care, and coordinate with emergency medical services to ensure the health and safety of all individuals on property. They may also assist in delivering or facilitating medical training for departmental staff to support ongoing readiness and compliance.

Security Officer IIIs certified as Dispatchers are responsible for operating the Casino’s communication and dispatch systems. This includes monitoring security systems, coordinating emergency responses, and serving as the central point of contact for all security communications. Dispatchers must maintain accurate logs, prioritize calls for service, and ensure timely deployment of security personnel.

This position requires strong situational awareness, sound judgment, and the ability to remain calm and decisive under pressure. Security Officer IIIs are visible representatives of the Casino’s commitment to safety, professionalism, and guest satisfaction.

Native American preference will be given.

• Provide a secure environment for guests, employees, administration and the general public.
• Greet customers and create a good first impression.
• Create relationships with guests that lead to repeat business.
• Deliver exceptional guest service in accordance with Tesuque Guest Service Standards.
• Remain alert and observant during daily security operations.
• Follow proper procedures for currency handling and escorts.
• Prepare detailed incident reports involving employees, guests, or property.
• Maintain confidentiality and professionalism at all times.
• Respond to and manage emergency situations effectively.
• Interact with the public courteously in person and via telephone.
• Maintain working knowledge of Casino Internal Controls, Security Policies, Gaming Regulations, and interdepartmental procedures.
• Promote high-quality customer service internally and externally.
• Respond promptly to medical emergencies, providing care as certified (EMT/EMR).
• Assess medical situations and coordinate with EMS as needed.
• Provide medical knowledge and expertise to enhance the department’s medical response.
• Maintain and inspect medical equipment and supplies.
• Accurately document all medical incidents.
• Operate dispatch center systems, including radio, surveillance, and emergency communications.
• Prioritize and dispatch calls for service, maintaining detailed communication logs.
• Serve as the central contact point during emergencies.
• Assist in training staff in CPR, first aid, and emergency response.
• In addition to your primary responsibilities, you are expected to perform security duties as needed. This includes maintaining a visible security presence, monitoring premises for safety, and responding promptly to incidents to ensure a secure environment for all personnel and visitors.
• Promote effective teamwork and communication with supervisors while solving customer complaints.
• Perform other duties as assigned.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• High school diploma or GED required.
• State certification as an Emergency Medical Technician (EMT) or Emergency Medical Responder (EMR) required and must be maintained.
• Certified as a Dispatcher within ninety days after hire. Maintain certifications.
• Certified first aid/CPR Instructor preferred.
• Prior experience in emergency response, public safety, or dispatch operations strongly preferred.
• Knowledge of emergency medical protocols and patient care documentation.
• Familiar it…