PBX Operator Communications

Position Summary

Operates communication equipment which includes inter and intra PBX operations. Contacts physicians/staff by pager, two-way radio, cellular telephone or overhead page. Operates hospital information system, TTY/TTD for the hearing impaired, fax machine. Monitors CCTV security cameras, runs surveillance upon request, reports unusual/suspicious activity to security, contacts law enforcement agencies when necessary. Announces over emergency alert tone, notifies personnel, enters report in act track, on blue alerts, trauma stats, critical response teams, catch a falling stars, infant abductions, fire alarms, disasters, bomb threats, hostage situations, chemical spills, radiation emergencies & evacuations.

Provides daily shift lists, camera checks, weekly Administrative on call list. Monitors Securall. Restricts and disengages patient telephones on an individual basis upon request from authorized person, as well as group restrictions/activations, on daily and nightly telephone use. Reports camera malfunction via telephone & e-mail. Works as information operator between . Makes announcements over PA system if approved by administration.

Education: High school or equivalent required.

Certifications/Licenses: N/A

Skills:

• Telephone etiquette skills, computer skills, effective communication skills including the ability to speak clearly and audibly with acceptable voice quality.
• Ability to maintain composure during stress fully demanding periods required. Bilingual preferred.

Experience: Communications/switchboard experience preferred.

Nature of Supervision: Responsible to:
Director of Loss Prevention/ Communication Center and Lead/PBX Operator.

Environment: Bloodborne pathogen exposure. Confined areas with limited work space. High noise level.

Physical Requirements: Requires sitting for prolonged periods of time. Manual dexterity to operate telephone console, CTV cameras, Hospital information system, working under pressure and rapidly for long periods of time.