Financial Crimes Investigator

SUMMARY

The Financial Crimes Investigator role is primarily responsible for monitoring and reviewing financial and non‑financial transactions for fraud and triaging, mitigating fraud risk based on automated alerts, credit union reports, and internal/external escalations. Under the direction of the AVP BSA & Fraud, the investigator executes and documents comprehensive investigations of fraud incidents and member claims by collecting evidence, researching activity, and interviewing claimants, witnesses, and victims of fraud and scams.

They act as the first point of contact for internal and external inquiries to the Coast Hills Credit Union Fraud Department, maintain regulatory compliance in all mitigation and investigative actions, create and submit SAR reports to FinCEN as required, support internal reporting, and advise on emerging fraud trends identified by front lines and 1

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Reviews and monitors consumer and business accounts for unusual or suspicious activity, working with various complex fraud detection tools and systems.

Uses multiple reporting mechanisms to monitor and analyze member transaction data, identifying suspicious activity patterns across all banking channels and member interfaces.

Conducts daily triage of automated, manual, and referred fraud monitoring alerts and reports; performs mitigating actions using a risk‑based approach to balance fraud mitigation with a positive member experience.

Investigates incidents of suspected financial and non‑financial fraud by gathering data from multiple sources, conducting interviews, researching transactions, and analyzing evidence to identify risk, determine credit union financial liability, and provide case resolution.

Acts as first point of contact for the department’s internal and external inquiries and escalations by email, messaging, and phone; assists in researching potential and actual fraudulent incidents, sharing best practices, and providing proactive guidance in fraud incident CU actions to optimize loss avoidance and recovery strategies across multiple channels.

Maintains case documentation in accordance with credit union standards, including creating and submitting regulatorily required reports to the Fraud Officer for review.

Conducts time‑sensitive investigations of alerted and referred transactions and individuals for suspicious activity, utilizing several internal and external resources, including law enforcement.

Counsels members on identity theft and appropriate protection mechanisms; coordinates or assists with recovery of losses due to fraudulent, illegal or improper activities.

Escalates complex investigations, internal fraud incidents, and incidents with significant exposure/risk to the CHCU Fraud Officer.

Assists in the development and implementation of appropriate policies, procedures, disclosures, notices, and forms to comply with legislative and regulatory changes or new requirements related to fraud prevention or security.

Assists with the preparation of monthly reports to keep management informed of fraud‑related activities.

Prepares and submits FinCEN SAR reports to Fraud Officer for regulatory reporting.

Maintains current knowledge of Credit Union policies, procedures, and services; pursues specialized fraud prevention training to stay abreast of local, state, and federal trends.

Maintains awareness of and adheres to applicable laws, regulations, and policies, and regularly attends and participates in in‑house training.

Performs duties as assigned by management and may be assigned to work at any location.

• Critical Thinking
• Attention to Detail
• Organization
• Communication
• Member Service Orientation
• Judgment

Three or more years of increasingly responsible experience within a financial institution or an investigations environment. Knowledge of credit union operational activities and a variety of federal and state laws and regulations.

CFE/CFCA Preferred

Well‑rounded background in all aspects of credit union department functions, policies, and procedures; credit union laws and regulations.

Well versed in…