Receptionist - Medical; Part Time

Job Title: Receptionist - Medical

Department: Administration

Reports To: Health Center Manager/Regional Operations Manager

FLSA Status: Non-Exempt

Wage Range: $21.00 - $23.15 per hour

Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), greeting patients professionally, managing provider schedules for efficient access, assisting patients through registration, and receiving payments for services. The role is essential to delivering high‑quality total care;

the employee is expected to be professional, punctual, cooperative, motivated, and organized at all times.

• Performs duties per Standard Work and Skills Competency Check-Off list.
• Actively participates in assigned Patient Care Team duties and activities.
• Provides quality customer service using AIDET Standards.
• Answers telephone promptly in a courteous and professional manner.
• Handles high volume of patients and internal/external customers, managing changes, delays, and unexpected events.
• Checks patients in-and-out through the practice management system and verifies information.
• Performs cashiering duties and collects co‑payments, payments, and outstanding balances.
• Reviews and manages patient schedules to anticipate missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co‑payments.
• Schedules patients per protocol and refers triage calls to nursing staff.
• Confirms appointments for primary care and ancillary services within 24 hours of appointment.
• Assists with pre‑visit planning.
• Assists patients with completion of appropriate forms and reviews for accuracy and completeness.
• Accurately enters and updates demographic and payer data in practice management system.
• Verifies coverage and payer eligibility, including private insurance, Medi‑Cal, and Sliding Fee programs.
• Informs patients about all available services and programs.
• Observes patients in distress and promptly reports to nursing staff.
• Demonstrates and maintains knowledge of practice management system, payers, and Standard Work.
• Maintains inventory of paperwork and ensures the most up‑to‑date form is used.
• Issues visitor passes when required.
• Performs variety of clerical duties.
• Adheres to and observes all safety policies and procedures, including infection control rules and regulations.
• Demonstrates knowledge of care appropriate to the ages of patients served.
• Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
• Demonstrates cultural sensitivity and competence with patients.
• Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

This job has no supervisory responsibilities.

Education and Experience

• High school diploma or GED equivalent required.
• Minimum one year of customer service experience, preferably in a medical setting.
• Excellent verbal and written communication skills; medical terminology knowledge desirable.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of patients or employees of the organization.
• Bilingual ability in English and another language desirable.

Mathematical Skills

• Proficient in basic arithmetic, rate, ratios, and percentages.
• Ability to interpret bar graphs.

Reasoning Ability

• Apply sound judgment to understand and carry out instructions.
• Make appropriate job decisions following standard office policies and precedents.

Computer Skills

• Experience with word processing, spreadsheets, email, and keyboarding required.
• Microsoft Office skills preferred; working knowledge of EHR preferred.

Certificates, Licenses, Registrations

• Certificate in Medical Front Office procedures desired.
• Valid California Driver’s License (Class
  
  C) required.
• CPR (BLS‑C) card preferred.

Other Requirements

• Pass a criminal history background check upon hire.
• Annual health examination; annual Tuberculosis skin test clearance or chest x‑ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during active flu season, provide proof of influenza vaccine or a signed declination form; if declined, a flu mask is mandatory.

Regular use of hands to finger, handle, or feel; reach with hands and arms; talk or hear; sit, stand, and walk; lift or move objects up to 10 pounds regularly and up to 25 pounds occasionally; vision needed for close, distance, color, peripheral, depth perception, and focus adjustment.

Fast‑paced environment; moderate noise level; flexible work schedule may include evenings, weekends, and travel.