Medical Assistant

Reports To:

Health Center Manager / Clinic Services Supervisor

Non-Exempt

• Medical Assistant I: $22.50 - $24.81 per hour
• Medical Assistant II (Certified or Registered): $24.00 – $26.46 per hour
• Medical Assistant for San Luis Obispo or Cambria: $25.00 - $27.56 per hour

Under the supervision of the Health Center Manager (HCM) and Clinic Services Supervisor (CSS), the Medical Assistant (MA) plays a key role in delivering efficient, high-quality care to patients at Community Health Centers of the Central Coast (CHCCC). Depending on the site and specialty, the MA performs non-professional clinical duties, operates medical and laboratory equipment, and assists with patient care, including physically demanding tasks.

Additionally, the MA supports the team with clerical duties and helps maintain effective workflow and operations.

CHCCC’s primary purpose is to provide the highest quality of total care possible to the patients it serves. Such a level of quality depends on the staff’s desire and ability to work together individually and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

Actively participates in assigned Patient Care Team duties and activities.

Administers medications via oral, parenteral, and topical routes as per Provider’s written orders. If unfamiliar with medication, the MA consults the nursing drug handbook and the Provider and/or RN on site.

Performs preliminary intake of vitals and determines need for immunizations, lead screening, preventative exams, and other health maintenance recommendations for specific age groups.

Performs in‑house CLIA Waived laboratory tests (urinalysis, pregnancy tests, strep, etc.), observes manufacturer instructions, and ensures quality controls have been performed each day.

May assist with referral and tracking for routine visits, ancillary services, and external providers, noting tracking in medical record and in the appropriate software program as indicated by CHCCC.

Greets patients using two patient identifiers, escorts them to the examination room, assists in monitoring patient waiting areas, including examining rooms in the event of an acute situation, and works to minimize the patient’s waiting time and maximize provider and clinic utilization.

Acts to minimize emotional discomfort associated with an office visit. Provides comfort and encouragement for patients with anxiety.

Maintains clean and safe patient areas, follows safety procedures, and reports unsafe conditions to supervisor.

Ensures appropriate documentation of immunizations, intake, vitals, medication reconciliation, etc., in the electronic medical record.

May act as an interpreter, using proper and formal grammar, when necessary between the patient and provider.

Cleans and disinfects instruments and prepares for sterilization by placing instruments in appropriate solution(s) as per manufacturers and CHC guidelines.

Answers telephones to take messages, completes all tasks in inbox, assists patients, and ensures that all messages are answered at the end of each day.

Demonstrates ability to work with a high volume of patients, internal/external customers, and manages frequent changes, delays, or unexpected events.

Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.

Demonstrates knowledge and skills necessary to provide care appropriate to the age of patients served (infants, pediatrics, adolescents, adults, or geriatrics).

Demonstrates knowledge of domestic violence, child and dependent abuse protocols.

Demonstrates cultural sensitivity and competence with patients.

Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

Promotes the principle of health care integration and the Patient‑Centered Medical Home.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be…