Customer Service Technician

Customer Service Technician I

Job

Job Title:

Customer Service Technician I

Location:

1223 FAIRWAY DRIVE, SANTA MARIA, CA 93455
Union:

CWA 9575 - CBA 004
Hiring Manager:
Frederick Williams
# of Openings:1
Posting Dates: 11/19/2025 - 12/4/2025
Wage Range: $24.18 - $46.82 per hour

* Please note:

This position will be filled using 1st considerations only*

Perform service order, provisioning, repair and maintenance activities in Stored Program Control (SPC) central office equipment, adjunct devices (e.g., Voice Mail, etc.), inter-office trunking and terminating facilities, network plant facilities, and on customer premises, including customer provided equipment and wiring. This activity includes, but is not limited to, network clocking equipment, special services circuits, advanced data circuits, fiber and radio terminals and facilities, microwave equipment, video equipment and facilities, span lines, network facilities, company or customer-provided multi-line key and/or switchboard (PBX/PABX) components, database, and other specialized communications equipment such as station equipment, internal communications systems and teletypewriters.

Perform power and noise mitigation functions. Perform service order, repair and maintenance activity on E911 systems, including network and PSAP equipment. Order work supplies via standard ordering procedures. Complete customer contact and sales effort in accordance with company policies. Perform such work under minimum supervision. Operate company vehicles as required.

• Access standard work delivery systems or processes (e.g., AWAS, CO AWAS, SITES, etc.) via handheld, laptop or PC terminals.
• Read and interpret service orders, repair reports, circuit diagrams, work orders and blueprints.
• Follow company standard policies, practices and/or procedures in performing service order, repair or maintenance activities.
• Install, rearrange, change, remove, repair or maintain central office, interoffice, network, or customer premises equipment and/or wiring. Use appropriate tools and test equipment in the provisioning, repair, or maintenance of assigned work. Verify trouble-free continuity on all completed work using appropriate test equipment.
• Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to install, adjust, or remove equipment or wiring using a variety of manual and motorized hand tools.
• Work with customers to advise of work in progress or completed, evaluate and suggest how to improve service, and make a sales effort with all customers for network services or products where appropriate. This involves using tact and persuasion to influence the actions and attitudes of customers.
• Make notations on source documentation (i.e., service orders, repair reports, work orders, etc.) via AWAS, CO AWAS or other work delivery system interface to indicate work completed, time worked, and changes from the original request or assignment. Update any impacted records system as appropriate (e.g., MARK, ICGS, etc.). Complete all required billing notations for proper customer billing.
• May be required to perform additional duties and tasks as required by the Company.
• Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.

• Tests– Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
• Experience– Management will designate the experience level required for each vacancy*.
• First consideration will be given to an individual who in the last 10 years has successfully held the position of Customer Service Technician I, Senior Technician – Business/Government, Equipment Installer, Equipment Maintainer, Special Equipment Installer and Senior Special Services Provisioning Technician or who possesses the equivalent experience (i.e., other telecommunications company experience).
• Second consideration will be given to an individual who in the last 10 years has successfully held the position of Cable…