Cemetery Services Representative

Performs a wide variety of functions associated with the business operation of Woodlawn Cemetery, Mortuary, and Mausoleum including customer service, clerical work, office support and information distribution about services, programs, policies and procedures.

Works under the administrative supervision of the Cemetery Administrator and/or designee, who outlines work assignments, monitors work in progress and periodically reviews completed work.

Performs administrative clerical tasks related to the daily office operation of the City’s cemetery, mausoleum and mortuary. Provides information and assistance in person and over the telephone.

Assists individuals with pre-need planning and at-need funeral and burial arrangements.

Performs sales transactions and assists individuals with the purchase of cemetery and mortuary services, interment spaces (i.e. graves, crypts and cremation niches) and funeral products (i.e. graves, vaults, caskets, urns, memorial plaques, and flowers). Receives and records payments and assists in processing invoices. Makes deposits, as assigned.

Reads cemetery maps and records to locate graves, crypts and cremation niches.

Files and maintains various documents, including record of sales forms. Enters data pertaining to each interment and purchase into electronic recordkeeping systems and computerized databases.

Collects statistical data and information. Prepares and maintains letters, reports, forms and legal documents.

Coordinates and schedules interment services with grounds staff and funeral directors. Verifies identification of deceased persons and confirms mortuary services with City-designated contractor(s). May provide assistance at funeral ceremonies and mortuary services, as assigned.

Keeps current on state and local laws relating to the business operations of a cemetery and mortuary.

Acts as a liaison for the cemetery business office regarding programs, services and inquiries from bereaved families, funeral directors, health department officials, coroner’s officials, vendors and the general public.

Performs other related duties, as assigned.

• Basic funeraland mortuary services and practices.
• Funeral homeprocedures and products.
• Current office procedures, practices and equipment.
• Business English, spelling, punctuation and grammar.
• Basic mathematics.
• Cash handling techniques.
• Principles and procedures or recordkeeping.
• Effective customer services techniques.

• Maintain confidentiality.
• Read cemetery maps and records.
• Perform transactions of funeral products and interment spaces.
• Perform work with accuracy and attention to detail.
• Interact with grief stricken and distraught individuals.
• Work around deceased persons.
• Learn, understand and comply with applicable federal, state and local laws and regulations.
• Perform basic mathematical computations.
• Operate a variety of office equipment.
• Communicate effectively, both orally and in writing.
• Respond to public inquiries, complaints and requests for service in a tactful manner.
• Follow written and oral instructions.
• Demonstrate physical dexterity and lift objects of up to 25 lbs.
• Provide effective customer service.
• Establish and maintain effective and cooperative working relationships with City employees and the general public.

• Reading, writing and communicating at an appropriate level.
• Dealing effectively with individuals from diverse social, cultural, religious and ethnic backgrounds.
• Typing at a corrected speed of 25 words per minute.
• Using a personal computer and applicable software applications.
• Handling cash.

• Graduation from high school or the equivalent.
• Two years of recent, paid work experience performing customer service duties with a highvolumeof…