Business Operations Manager

About Tixr Tixr's on a mission to transform the ticket-buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

The Role We're looking for a Business Operations Manager to join our Operations team and help drive high-impact projects that scale the business. This role is ideal for a sharp, adaptive operator who thrives in fast-paced environments, connects dots across teams, and can turn strategy into execution.

You'll lead cross-functional initiatives that improve systems, workflows, and company-wide efficiency. In this highly visible role, you'll work across departments to ensure clarity, alignment, and progress on the company's most critical initiatives.

What You'll DoLead strategic, cross-functional operational projects from concept to completion

Conduct market research, competitive analysis, and business case development to inform growth decisions

Build financial models and perform ROI analysis to support strategic initiatives and resource allocation

Identify inefficiencies and design scalable systems that improve collaboration, transparency, and execution

Partner with teams across Sales, Product, Client Success, and Finance to operationalize new initiatives and improve day-to-day performance

Create and maintain operational metrics, dashboards, and KPI frameworks to track business performance

Implement and manage AI-driven tools and automation workflows that increase leverage and reduce manual work Drive documentation, communication, and accountability for key company priorities

Support leadership with data-driven insights, executive reporting, and stakeholder management to inform faster and more confident decision-making

Requirements

Bachelor's degree in Business, Engineering, Economics, or related quantitative field; MBA preferred2–5 years of experience in business operations, management consulting, investment banking, corporate strategy, or similar strategic project management role Experience at high-growth tech companies or startups strongly preferred

Who You Are A systems-minded operator who can see both the details and the bigger picture

Brings a design thinking mindset — curious, empathetic, and creative in solving operational challenges with simplicity and impact

Analytical and data-driven with advanced Excel/Google Sheets modeling

Experienced with business intelligence tools (Tableau, Looker, PowerBI) and familiar with CRM systems

Skilled in financial analysis, business case development, and understanding unit economics

Excellent communication and presentation skills, with experience presenting to executive stakeholders

Emotionally intelligent, grounded, and collaborative — you build trust quickly across functions

Highly organized with a bias for action and an instinct for clarity amid complexity

Comfortable using or experimenting with AI tools and automation platforms (ChatGPT, Notion AI, Hub Spot, etc.)Experience with process improvement methodologies (Lean, Six Sigma) or OKR frameworks a plus Energized by creativity, adaptability, and building in motion

The Perks Paid Health Benefits ($0 Premiums)
Dental, Vision, Life plans Open Vacation
401k (50% match up to 3%)Paid Equipment Education Stipend Paid Holidays & Birthdays Off Parental Leave Team Offsites / Events Ticket hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that's still founder owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK.  We exclusively power 500 of the most respected live entertainment brands in 40 countries including Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.