Branch Operations Manager - Santa Monica

Branch Operations Manager – Santa Monica

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with a wholly‑owned banking subsidiary, Banc of California. The bank focuses on relationship‑based business banking for small, middle‑market, and venture‑backed firms, providing a full range of loan and deposit products, treasury management services, and payment solutions through its subsidiary, Deepstack Technologies. Banc of California is committed to its local communities through financial literacy, job training, small‑business support, affordable housing, and more.

The Branch Operations Manager is responsible for delivering an exceptional customer experience and overseeing the daily operation of a full‑service branch office, including operations, audit & compliance, product sales, cash control, safety, and security. In partnership with the Branch Manager, the role builds and develops a high‑performing branch team while maintaining superior financial results and expanding customer relationships.

• Supports the Branch Manager by creating a positive sales environment, educating staff on bank products and services, and motivating cross‑selling and product presentation.
• Delivers a superior customer experience by handling deposits, withdrawals, cashing checks, performing transfers, and processing all other client transactions.
• Establishes new deposit relationships and promotes the sales and service culture.
• Provides leadership, coaching, and training; may act in the Branch Manager’s absence.
• Works with the Branch Manager on disciplinary actions, candidate interviews, daily activity supervision, schedule development, and staff training.
• Maintains operational compliance, including teller cash counts, certifications, new/closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and adherence to policies.
• Collaborates on marketing strategies and event planning to support sales.
• Reviews all branch staff duties to ensure audit compliance and new account review requirements.
• Oversees daily check scanning, vault settlement, ATM settlement, night drop deposits, and opening/closing procedures.
• Approves wire transfers and exceptions to account limits, check holds, and CD rate adjustments.
• Coordinates with Compliance and Branch Administration on independent audit responses and corrective actions.
• Upholds audit compliance, quality control, and regulatory requirements.
• Treats people with respect, keeps commitments, and upholds organizational values.
• Demonstrates EEO policy knowledge and promotes a harassment‑free, diverse workforce.
• Follows policies and procedures, completes tasks correctly and on time, and supports company goals.
• Conducts work safely and reports unsafe conditions; complies with OSHA standards.
• Performs additional duties and projects as assigned.

• Bachelor’s Degree and a minimum of 5 years of related experience or training; experience in branch management operations and/or lending within the financial services industry.
• Prior supervisory experience preferred.
• Advanced knowledge of branch management, financial statement and tax return preparation, and all lending activities and terminology.
• Intermediate computer and terminal skills, including mainframe systems, word processing, spreadsheets, and specialty software.
• Strong math skills: interest calculation, percentages, balance accounts, and ability to locate routine mathematical errors.
• Exceptional oral, written, and interpersonal communication skills.
• Ability to cross‑sell and explain all bank products and services confidently.
• Decision‑making skills with moderate impact on the immediate work unit.
• Organizational skills to prioritize own and others’ work schedules.
• Capacity to work independently with minimal supervision.
• Current California driver’s license and a vehicle with appropriate insurance coverage.

• Financial Security: Eligible for the company’s 401(k) plan with employer match and immediate vesting.
• Health & Well‑Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long‑term disability, Health Savings…