Program Manager, Supportive - Santa Monica

Position: Program Manager, Permanent Supportive Housing - Santa Monica
Role:
Program Manager, Permanent Supportive Housing - Santa Monica

Reports to:

Assistant Director, Permanent Supportive Housing - Santa Monica
Program: 1603-Housing Retention
Department:
Permanent Housing

Location:

Cloverfield Services Center - 1751 Cloverfield Blvd., Santa Monica, CA 90404

Schedule:

Monday - Friday, 8am - 4:30pm
Status:
Full-time/Exempt/Management
Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Job Description

Summary:

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Scattered Site Housing Program houses individuals throughout Los Angeles County in subsidized housing units.
Participants are linked to an ICMS case manager who provides intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Participants remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.
The Program Manager is responsible for the daily oversite of the ICMS Team. This includes assistance with client crisis management, coordination of services and clinical supervision to case management team. The Program Manager serves as the primary liaison between DHS and the ICMS team, ensuring funder standards are met.

Job Description

Essential Duties and Responsibilities:

Provides clinical and administrative supervision to Bachelor level Case Managers and Masters level Clinical Case Managers.
Facilitates weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
Collaborates with The Housing Department team, DHS and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
Assists with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Director.
Ensure all documentation, charting and data collection is complete, timely and accurate through on-going audits of electronic data bases and chart reviews.
In coordination with the Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the adopted annual budget.
Responsible for hiring and staffing ICMS team and ensuring staff are adequately trained and abide by all policies and procedures.
Ensure case managers are linking clients to appropriate services and utilizing a "Whatever It Takes" approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.
Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals
Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.

Job Description

Qualifications:

MSW, MFT, LPC or PsyD who is registered with CA BBS (supervision hours are available for this position) preferred
Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions
Able to provide direct supervision and management of assigned staff
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills
Strong critical thinking, problem-solving, and team building skills
Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision
Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment
Current, valid California Driver's with an acceptable driving record
Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director

Job Description

Preferred Qualifications:

LCSW or LMFT, or close to licensure
Two years' supervisory experience
Knowledge and experience in chemical dependency and substance abuse treatment
Minimum 30 WPM typing speed

Job Description Work Environment:

Field (may need to travel) and indoor office environment.
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist and sit throughout the day