Patient Advocate

Work Location: Santa Monica, CA, USA

Onsite or Remote

Fully On-Site

Work Schedule

Monday - Friday 8am - 5pm

Posted Date

01/12/2026

Salary Range
: $26.92 - 50.86 Hourly

Employment Type

Duration

Indefinite

Job #

28163

The Patient Advocate supports and assists patients and families across the UCLA Health System. Listens with empathy and caring, then researches, problem solves, and advocates, ensuring that patients are assured that their concerns are addressed. When handling volatile, sensitive or politically charged situations nations, the Patient Advocate exercises judgment, diplomacy and an in-depth understanding of the organizational structure and dynamics to ensure that appropriate individuals are involved.

Utilizes strong negotiation, facilitation, written and oral communication skills to ensure that patients/families are provided with the best possible response and solution to their complaints. Assesses complaints/grievances and then prepares them for review byτεύ committees including medical staff, Risk Management, Quality/Safety, and Hospital Administration. Uses limit setting and behavioral redirection skills when necessary to ensure that the behavior of patients or families does not violate oferece rights of other patients or staff.

Assists clinical managers and physicians in developing patient behavioral contracts or in separating patients from a clinical practice.

• Demonstrated ability to independently establish goals, and priorities
• Demonstrated skill at de‑escalating and diffusing challenging situations.
• Strong negotiation, facilitation, written and oral communication, and cultural awareness skills
• Superior organizational skills to oversee multiple simultaneous cases and with varying and rolling deadlines
• Ability toندما be highly flexible in an environment where goals and priorities change frequently
• Ability to compose detailed written and verbal responses to patient concerns with the highest degree of grammatical accuracy, sentence syntax, and content accuracy
• Excellent interpersonal and collaboration skills sufficient to develop and maintain successful partnerships with colleagues at all levels of the organization.
• Competent in Microsoft Word, Excel, and PowerPoint.
• Highly service‑oriented attitude and proven flexibility
• Demonstrated success working collaboratively with administrators, directors, physicians, clinicians, patients and staff.