Front Desk Supervisor

Join to apply for the Front Desk Supervisor role at Sage Hospitality Group
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We passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. By providing genuine service we build relationships with our guests, value for our shareholders, and create unforgettable experiences.

We are looking for independent thinkers with entrepreneurial spirit—risk takers, creative hearts, and people committed to personal and professional growth.

• Supervise front office staff to ensure efficient operations and excellent guest service.
• Train, direct work, resolve issues, and coach the front desk team to maintain quality.
• Resolve customer issues and complaints quickly to preserve high satisfaction.
• Complete check‑in procedures for arriving guests and facilitate departures to close accounts.
• Accurately calculate and post monies, receipts, and guest accounts; manage cash handling.
• Answer inquiries, accept reservations, and use suggestive selling techniques to increase occupancy and revenue.
• Maintain good relationships, staying updated on all in‑house and area functions.
• Operate PBX equipment, manage calls, wake‑up calls, and guest paging.
• Control cash transactions and maintain responsibility for front desk bank account.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Perform other duties as assigned or deemed necessary by management.

High school education or equivalent experience.

1 or more full years of employment experience in a related position with this company or other organization(s).

• Understanding of all hotel front office procedures.
• High school level mathematical aptitude and knowledge of standard cash handling procedures.
• Experience dealing directly with the public and general customer service skills.
• Knowledge of company/hotel policies and procedures and the ability to determine appropriate course of action.
• Supervision and management skills.
• Ability to communicate information and hotel services to management and guests.
• Proficiency in operating computers, calculators, and telephone keyboards for cash handling and paperwork processing.

• Ability to communicate in person and on telephone frequently.
• Ability to read written communiqués, analyze reports, and view monochrome computer screen.
• Excellent speech communication skills for continual interaction with guests; frequent use of phone.
• Excellent literacy for preparing and analyzing report data and initiating correspondence.
• Continuous standing 90% of shift, communicating with guests.
• No climbing, driving required.
• Lifting up to 50 lbs of guest luggage (limited), pushing or pulling a bell cart up to 50 lbs, carrying up to 25 lbs of guest luggage (limited).
• Continuous standing – 80% of shift.

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid time off for vacation, sick time, and holidays
• Eligibility to participate in the Company’s 401(k) program with employer matching
• Employee assistance program
• Tuition reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Employee Referral Bonus Program—up to $1,000 per referral.

Mid‑Senior level

Full-time

Management and Manufacturing

Hospitality

Referrals increase your chances of interviewing at Sage Hospitality Group by 2x.