Housekeeping Manager - Regent Santa Monica

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails.

Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship.

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As the Housekeeping Manager, you play a pivotal role in ensuring the highest cleanliness, service, and efficiency standards in our housekeeping and laundry department. With a strong emphasis on laundry operations, this position supports the Executive Housekeeper in managing the daily activities of the housekeeping colleagues, ensuring all guest rooms, public spaces, and back-of-house areas are impeccably maintained to meet the expectations of our discerning guests.

Reporting to the Executive Housekeeper, every day is different, but you will mainly:

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Develop and implement standard operating procedures by Regent Santa Monica Beach 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations.
• Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, laundry areas, heart-of-house areas, and amenities.
• Assist in overseeing all housekeeping and laundry operations, ensuring efficiency and adherence to Regent standards.
• Develop and implement standard operating procedures to maintain the highest levels of cleanliness and presentation throughout the resort.
• Provide strong leadership and guidance to the housekeeping team, including managers, administrators, quality control inspectors, room attendants, house attendants, laundry attendants, and uniform colleagues.
• Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
• Work closely with the housekeeping team and other departments to ensure a seamless and uplifting experience.
• Address guest feedback and concerns promptly, striving to exceed expectations and maintain the resort’s reputation for excellence.
• Lead the laundry team to ensure timely and high-quality processing of all resort linens, guest laundry, and uniforms.
• Monitor laundry operations to maintain fabric quality and implement sustainable practices to optimize efficiency and reduce costs.
• Stay updated with innovative laundry techniques and technologies to improve service delivery continuously.
• Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards.
• Monitor performance, provides training and support and addresses any operational challenges to ensure that all housekeeping tasks are completed to the highest standard each day.
• Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products.
• Maintain a cost-effective approach while ensuring an ample supply of…