Customer Support Representative

Grow with One Act US

One Act is a global startup engaged in software development and AI technology development.

One Act built the AI-powered trusted marketplace Piece

X for buying and selling vetted and approved software solutions. We enable our sellers to monetize the unique code they develop while empowering our buyers to purchase high quality source codes, decreasing their development time and engineering costs by more than 80%!

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services based in USA.

The key responsibilities includes:

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Recommend solutions and guiding users through features and functionalities.
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Support sales team for developing sales strategies, generating leads and assisting with each step of sales process to sell Piece
  
  X products.

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with software / tech industry is a plus
• Understanding of how CRM systems work
• Excellent communication skills