Manager, IT

EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services.

We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it.

EVPassport is seeking a hands‑on, highly skilled IT Manager to own and execute all aspects of internal IT operations and information security programs. This role serves as the primary technical point of contact for employees and stakeholders across the company and will report to the VP, Product.

In this role, you will provide direct, responsive support to both onsite and remote employees, ensuring all team members have a secure, seamless, and productive technology experience. You will be responsible for device lifecycle management, access provisioning, endpoint security, compliance operations, SaaS administration, and maintaining a strong IT and security posture as the organization scales.

You will also support initiatives related to SOC 2 compliance, risk management, and security controls, and collaborate closely with Cloud Engineering, HR, Legal, and external auditors.

This role is ideal for an experienced IT professional who is equally comfortable rolling up their sleeves to solve day-to-day support issues as they are designing secure, scalable IT systems.

• Support comprehensive Information Security programs and initiatives aligned with SOC 2.
• Document and improve security processes including IAM, incident response, asset protection, and vulnerability management.
• Conduct periodic risk assessments and drive mitigation strategies.
• Maintain and enforce security policies, standards, and operational guidelines.
• Collaborate with technical teams to implement and monitor security controls.
• Stay informed on emerging cyber threats and best practices.

• Serve as the primary point of contact for all internal IT needs; respond to and resolve requests for both onsite and remote employees.
• Administer critical systems such as Okta, Google Workspace, Slack, and MDM platforms.
• Own access management, provisioning, deprovisioning, and permission reviews.
• Manage device lifecycle operations including procurement, imaging, deployment, repairs, and retirement.
• Support and maintain office IT infrastructure (Wi‑Fi, printers, conference rooms, network equipment).
• Oversee procurement, budgeting, and vendor management for IT products and services.
• Plan and execute IT projects including upgrades, migrations, and new system rollouts.
• Implement and enforce IT operational policies and security standards.

• Provide Tier 1–2 technical support directly to employees, ensuring timely and clear communication.
• Address issues related to hardware, software, VPN, networking, SaaS systems, and account access.
• Support both in‑office staff and remote employees across multiple locations and time zones.
• Lead new‑hire onboarding from device setup to account provisioning, and manage offboarding workflows.
• Maintain accurate IT documentation, support resources, and knowledge base content.

• Manage identity and access management (IAM) across systems, applying least‑privilege principles.
• Oversee device security, compliance enforcement, endpoint health, and patching.
• Monitor system performance, availability, and operational health.
• Troubleshoot office infrastructure and ensure reliable connectivity.

• Enforce MFA, endpoint protection, password standards, and privileged access controls.
• Support SOC 2 audits and customer security questionnaires.
• Detect and assist with remediation of…