Support Specialist

Role:
Support Specialist

Location:

Santa Monica, CA, 90404
Duration: 3 month contract
Pay Rate: $20/hour - $22.62/hour on W2
Shift hour: 1st shift

• Provide support by diagnosing and solving hardware or software issues and troubleshooting technology.
• Talking clients through a series of actions, either face-to-face, via telephone or via remote support tools, to help resolve issues or configure systems
• Configuring new hardware for employees
• Follow standard procedures and written instructions to repair issues or set up computer systems
• Ability to work cross functional with the Global Service Desk team to help provide support locally
• To carry out any other reasonable instruction as directed by the Support Tech Manager.

• Must have 3-5 years of experience in an IT Support or Help Desk Role
• Strong Mac and PC hardware troubleshooting and deployment skills
• Strong software application installation/troubleshooting skills
• Familiarity with installing and supporting various third-party software
• Understanding of basic networking and network troubleshooting
• Familiarity with AV and video conferencing standards, practices, and technology
• Working knowledge of Service Now

• Help desk experience, Mac and PC troubleshooting experience, Service Now experience, JAMF/SCCM experience. Office 365