More jobs:
Help Desk Specialist - Perm
Job in
Santa Monica, Los Angeles County, California, 90403, USA
Listed on 2025-12-27
Listing for:
Atlantic Partners
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Santa Monica, CA. We will be building out a new environment with state of the art technology.
Responsibilities- Act as a first point of contact for users striving towards first call resolution but able to escalate when needed.
- Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom).
- Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues.
- Create and manage detailed logs of incidents and requests, identifying trends.
- Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems.
- Build and deploy PCs and laptops.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×