Systems Administrator

Overview

Orrick currently has an excellent opportunity for a Systems Administrator in the Santa Monica office.

• Work with the Support Specialist team to resolve and close incident tickets timely.
• Respond to emails and phone calls to resolve user inquiries and requests.
• Regularly review IT Team processes and use Rapid Improvement Program to improve service levels and response times.
• Review Service Now tickets to identify the root cause for significant volume categories.
• Report regularly on the team and individual metrics.
• Attend user groups and other professional events to understand technologies, tools, and trends in the Service Desk support and services.
• Affiliate with other IS&T teams to collaborate on common initiatives/projects.
• Lead/participate on project teams to improve technology interoperability and improvement as identified and appropriate.
• Work with all members of the IS&T Department to establish credible, successful, high‑integrity technical support.
• Assist the IT Manager, or Regional Head of IT Services with the local office budget and enforce local office spending guidelines.
• Assist with IT procurement.
• Proactively monitor and administrate server systems performance, architecture and provide Senior level leadership with recommendations for effective optimization, utilization, and/or application.
• Review assigned and unassigned Service Now tickets, changing assignments as necessary to ensure the fastest knowledgeable response as needed.
• Coordinate, implement, and support server systems and infrastructure, including Network Operating Systems, and specific software applications used by the Firm.
• Perform analysis and provide improvement recommendations.
• Identify new technologies with the potential to advance the firm's overall business and practice initiatives.
• Develop, review, and update systems engineering communications and process documentation.
• Develop relationships with systems providers and vendors as the primary technical contact.
• Develops and administers comprehensive methodologies to monitor system health and performance, firmware/software revision levels, and other upgrades to increase system reliability and performance.
• Installs, configures, and administers desktop and/or server hardware and software applications, including desktops, servers, peripherals, the Desktop/Network Operating System (NOS), and specific software applications used by the Firm.
• Desktop and/or Server hardware installation – assist IS&T personnel and vendors with the installation of computer and peripheral computer hardware as required. Duties include verification of receipts of shipment, unpacking of hardware, and proper placement of components, as well as tracking and inputting inventory control information.
• Administers domain user accounts, user environments, file directories and shares, security, and other associated system settings as necessary to fulfill the Firm’s administrative needs.
• Assist with onsite and off‑site depositions, war rooms, and events as needed.
• Assist with any other projects as requested.

Technical

Qualifications:

Must possess a solid understanding of and experience with network infrastructures, the latest Microsoft Windows server and desktop, office 365, Azure, Active Directory, Exchange, Mobile Device Management, VPN, and maintaining laptops, desktops, switches, and servers. Installation of critical software updates (Service packs and Hot Fixes).

Additional Qualifications: Professional IT or PMP certifications are desirable.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Have a minimum of 5 years of related experience and/or training.
• Ability to communicate in written and verbal communication.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present and communicate information to management and other Firm personnel.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and/or specific direction…