IT Support Technician

The Support Technician at Skydance Animation is a member of the Information Technology team and is responsible for front‑line triage and support of user‑facing technology including laptops, workstations, telephones, email, collaboration tools, other applications, software licenses, and connectivity. The IT team provides a wide range of services, including data center operations, cloud integrations, networking, large compute and storage farms, directory and communication services, backups, databases, operating systems, mobile computing, A/V, and technical support.

#animation

This position is on‑site 5 days a week.

• Be the first point of contact for technology and room related issues that arise within the studio
• Establish and maintain high quality inter‑personal relationships with production and studio staff
• Continuously improve the process and communication around support events in collaboration with the team and the IT Supervisor, Client Services & Media
• Effectively communicate support load, areas of knowledge assistance, and competing or conflicting priorities to the IT Supervisor, Client Services & Media
• Maintain select user‑facing core technology systems and services within the environment
• Collaborate with Production and Production Technology teams to seamlessly handoff user‑requests that are outside the scope of IT
• Organize technology asset inventory, new user setups, and software licensing
• Support desktop operating systems including MS Windows, Mac OSX, and Linux and related utilities, i.e., anti‑virus and backup tools
• Support various software applications including Microsoft Office, Adobe Creative Cloud, Zoom, Autodesk RV and Shot Grid, and assist with various animation specific tools
• Support various cloud applications including Google gSuite, Office
  365, and Atlassian products
• Manage accounts and permissions on internal and cloud systems, including on‑premises network storage, identity management, and VPN
• As a team, support 100‑400 artists, production staff, overhead users, and technicians
• Collaborating on the planning and executive of facility‑related projects that involve technology, such as office moves or expansions

• 2 years of experience in IT support of non‑technical users
• 1 year of experience in an enterprise‑level technology environment
• Demonstrated ability to manage multiple competing priorities
• Demonstrated ability to interact with frustrated users positively and professionally
• Excellent communication skills in dealing with both technical and artistic groups
• Proven experience administering Mac OS and Windows
• Ability to tenaciously solve unfamiliar problems
• Experience supporting Linux workstations a plus
• Experience with Adobe Creative Cloud, Autodesk products, Zoom, Google gSuite, Office
  365, Avid, Foundry Flix, and Animation/VFX applications a plus
• Experience in the Visual Effects, Animation, or media and entertainment industries a plus
• Experience with collaborative media environments, video conference, multi‑site media‑review systems, or screening rooms a plus

We realize that skills and expertise can come from many different experiences and paths, and we encourage you to apply even if you don't meet all of the requirements as written in the job description.

It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official '' email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at  Reference: ECNJOBID- in the application.