Corporate Director of Information Technology

Corporate Director of Information Technology

Job Category
: CORPORATE

Requisition Number
: CORPO
001758

• Posted :
  September 23, 2026
• Full-Time
• Hybrid

Showing 1 location

Santa Monica, CA 90401, USA

• Pay or shift range: $145,000 USD to $165,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Proper Hospitality is seeking a Corporate Director of Information Technology to serve as the senior enterprise technology leader responsible for the full lifecycle of our core business applications - spanning property management, reservations, point of sale, ERP, CRM, and productivity platforms - while driving the end-to-end IT workstream for new property openings, acquisitions, and transitions.

Position Overview
This role sits at the intersection of enterprise application ownership, cross-functional stakeholder management, and property-level IT leadership. The right candidate brings deep hospitality technology fluency, a structured approach to project and vendor management, and the ability to translate IT capability into business outcomes for Operations, Finance, Marketing, and Brand leadership. This is not a remote-first role - meaningful property presence is expected, particularly during pre-opening, transition, and platform deployment periods.

• Own the strategy, administration, and lifecycle management of Proper’s core enterprise application stack, including Property Management System (Infor HMS), Central Reservation System (CRS), Point of Sale (Toast), ERP, and CRM platforms
• Serve as the primary vendor relationship owner for enterprise application providers; manage contracts, SLAs, escalations, and roadmap alignment across all platforms
• Administer and optimize the Microsoft 365 environment across the portfolio, including Exchange Online, Teams, SharePoint, and Intune; serve as the senior operational owner for M365 platform health, licensing, and end-user enablement
• Lead enterprise application upgrades, integrations, and implementations in partnership with Operations, Finance, Marketing, and Brand stakeholders; ensure changes are tested, documented, and deployed with minimal business disruption
• Partner with the Director of IT Infrastructure on platform availability, hosting requirements, and integration dependencies; coordinate on patching, refresh planning, and SLA requirements for ProperOS and Snowflake-based workloads
• Serve as the primary relationship owner for retained managed service partners; coordinate scope, escalations, and performance accountability to ensure delivery aligns with TSF standards and property-level SLAs

Hotel Openings, Acquisitions & Transitions

• Lead the end-to-end IT pre-opening workstream for new Proper properties from deal close through opening day, coordinating across ownership, construction, brand, and operations stakeholders
• Develop and maintain the Proper pre-opening IT checklist and readiness assessment framework; provide Corporate IT sign-off as required under the TSF - no property opens without this approval
• Manage technology due diligence for hotel acquisitions, including application compatibility review, PMS and CRS transition planning, data migration, and flag-brand technical compliance (e.g., Marriott/MARSHA standards for affiliated properties)
• Oversee MSP and vendor contract transitions at acquired or transitioning properties, including credential recovery, system onboarding, and service continuity planning
• Coordinate on-property technology stack deployment with the Director of IT Infrastructure, field technicians, construction teams, and AV vendors through soft and hard opening milestones

IT Project Management &…