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Senior Level 2 IT Support & NOC Lead

Job in Santa Monica, Los Angeles County, California, 90403, USA
Listing for: Softthink Solutions
Full Time position
Listed on 2026-10-06
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 85000 - 120000 USD Yearly USD 85000.00 120000.00 YEAR
Job Description & How to Apply Below

Softthink Solutions in Santa Monica, CA seeks a Senior Level 2 Support / NOC Technical Lead to handle advanced troubleshooting, Level 2 escalations, and coordinate infrastructure support for 24x7 operations. You will mentor frontline service desk staff and ensure timely incident resolution.

You will contribute to knowledge transfer, maintain accurate documentation in Service Now, and work with network, server, and endpoint teams to prevent outages.

Our organisation is growing, and we are hiring a Senior Level 2 IT Support & NOC Lead in Santa Monica, CA, United States.

Join us at Softthink Solutions as our next Senior Level 2 IT Support & NOC Lead in Santa Monica, CA, United States.

We are currently recruiting a Senior Level 2 IT Support & NOC Lead for our team in Santa Monica, CA, United States.

Position Requirements
10+ Years work experience
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