IT Service Delivery Lead – xDesk & Projects
Listed on 2026-10-07
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IT/Tech
IT Project Manager, IT Support, HelpDesk/Support, IT Consultant
Softthink Solutions is seeking a Service Delivery Manager / Project Manager to oversee end-to-end IT service delivery from Santa Monica, onsite. You will coordinate the 24x7 service desk, ensure SLA adherence, and manage stakeholder communications with a focus on ITIL-aligned operations and Service Now usage.
The role requires coordinating staffing, escalations, and reporting through QBRs, while maintaining strong engagement with City stakeholders and ensuring smooth onboarding and knowledge
Step into the IT Service Delivery Lead – 24x7 Desk & Projects role at Softthink Solutions in Santa Monica, CA, United States and grow with us.
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