IT Lead, IT Project Manager, IT Consultant

At Simple Practice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust Simple Practice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden-empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, Simple Practice is shaping the future of health tech. Recognized by Med Tech Breakthrough, the Digital Health Awards, and Built In's Best Places to Work.

At Simple Practice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day:

• We think big
• We take simplicity seriously
• We come as we are
• We act with humility
• We are built on trust

Culture is everyone's responsibility  culture is what drives us to do better for our teammates and customers.

Connection and collaboration are also key to our success. You will work with our talented multi-national teams and have opportunities to participate in onsites in both the US and Mexico.

Simple Practice is the future of practice management. We're at the forefront of making it simple for clinicians to run and grow their practices. We've built the highest-rated practice management software and we're on track to become the market leader.

We are looking for a Lead IT Support Engineer to drive our enterprise IT operations, lead strategic infrastructure initiatives, and mentor a growing team of support engineers. In this high-impact role, you will act as a bridge between technical execution and strategic business goals, helping architect scalable systems and elevate internal service delivery.

A primary focus for this role will be spearheading our Internal AI Adoption initiative which is a high-priority upcoming enterprise project. As our IT department expands, you will lead the rollout, administration, governance, and vendor ecosystem for next-generation AI productivity tools.

Reporting directly to the Senior IT Manager, you will hold a key leadership role within a growing department by taking ownership of complex project roadmaps, establishing operational standards, and mentoring junior IT Support Engineers. This position is explicitly structured for a candidate aiming to transition into a formal IT Manager role with direct reports as the department expands in the future.

• As a Lead IT Support Engineer, your core responsibilities include:
• 50% of your time leading enterprise-wide IT initiatives, like our enterprise AI adoption initiative, partnering with cross-functional leadership to align IT strategy with business growth, and mentoring junior and mid-level IT Support Engineers through their day-to-day work.
• 50% of your time architecting, automating, and maintaining resilient IT infrastructure, overseeing complex escalations, and managing key vendor relationships and licensing models.
• Lead the technical deployment, access provisioning, security controls, and admin management for tokenized and consumption-based AI tools across the organization (e.g., Claude, Cursor, OpenAI, Notion AI, Gemini).
• Partner with internal teams to track consumption metrics, optimize token usage, and evaluate emerging AI solutions to enhance productivity across all business functions.
• Work closely with Procurement on contract negotiations, license management, and vendor relationships for enterprise software, hardware, and AI providers.
• Architect, engineer, and implement internal enterprise tech solutions that promote self-service, reduce operational friction, and scale productivity across a growing team.
• Lead the design and continuous audit of internal IT controls to guarantee strict adherence to HIPAA, SOC 2, and enterprise security frameworks across all systems, devices, and AI integrations.
• Design, implement, and optimize Single Sign-On (Okta), SCIM, and complex software integrations across our enterprise SaaS tech stack.
• Oversee the department's knowledge management framework in Notion, authoring advanced playbooks, standard operating procedures (SOPs), AI usage guidelines, and technical onboarding programs.
• Serve as the senior point of escalation for complex, Tier 3 technical issues,…