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Information Technology Support Engineer

Listing for: Widen the Net | B Corp™
Full Time position Listed on 2026-11-06
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, Technical Support, Desktop Support
Salary/Wage Range or Industry Benchmark: 34000 - 55000 USD Yearly USD 34000.00 55000.00 YEAR

Job Description & How to Apply Below

IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician / IT Support Engineer Santa Monica

Our client is a global creative media agency based in LA.

We are looking for an IT support engineer to support their end users based in Santa Monica:

  • Sole IT support engineer on site providing technical solutions, troubleshooting, identifying root causes. Support mostly Windows and Linux OS with some Mac OS, AD, IT networks, switches and routers, cloud storage and backups, hardware issues, CPU;
  • Support/basic admin console around modern digital workspace technologies such as MDM, Okta, Atlassian, Slack, Confluence, Google Workspace
  • Basic system admin and configuration
  • Help tickets backlogs, manage ticketing queues using Jira and escalations;
  • Documentations and IT project work
  • VIP support for site leaders and c-executive such as technical requirements discussion and providing IT solutions/advice

Initially 12 months full time W2 contract. 5 days on site in Santa Monica. Monday to Friday, standard business hours.

Requirements:
  • 2 + years experience working as IT support/service desk/IT support engineer;
  • Working knowledge in troubleshooting Linux (Red Hat) / Windows
  • Good knowledge around CPU and cloud storage
  • Basic system admin experience is a plus
  • Excellent client facing and problem solving skills, creative thinking and sociable personality
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