Maintenance Service Manager; Luxury Lease

Responsibilities

Lead the Team That Keeps It All Running. We’re seeking an experienced, hands‑on Service Maintenance Manager to oversee daily operations at a 283‑unit luxury residential property in Santa Monica, CA. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day‑to‑day experience, we want to hear from you.

• Hire, train, coach, and supervise the maintenance and janitorial team
• Lead daily huddles, safety meetings, and performance reviews
• Build a team culture based on accountability, service, and professionalism
• Mentor team members in both technical skills and resident service delivery

• Oversee all maintenance, repairs, and apartment turnovers
• Manage preventive maintenance programs and janitorial schedules
• Conduct regular walkthroughs to ensure compliance and cleanliness
• Track KPIs, forecast inventory needs, and uphold asset and brand standards

• Coordinate 24/7 coverage for urgent issues and emergencies
• Lead vendor communications during after‑hours situations
• Remain calm and solution‑focused when responding to floods, outages, and escalated service needs

• Resolve escalated service requests with empathy and follow‑through
• Oversee move‑in orientations and follow‑up satisfaction surveys
• Support the concierge and leasing teams in delivering a polished resident experience

• Manage site budgets, approve emergency purchases, and monitor ongoing costs
• Review vendor contracts, track performance, and recommend upgrades
• Ensure all work meets safety, code, and quality expectations

• Maintain payroll, scheduling, attendance, and training records
• Ensure contractor compliance with building policies and standards
• Develop systems to support onboarding, SOPs, and knowledge sharing

• Work closely with leasing, concierge, and lifestyle teams
• Align on unit readiness, amenity cleanliness, and VIP service coordination
• Represent the site during capital planning, project walkthroughs, and ownership meetings

• Lead projects that improve building systems, service quality, or team operations
• Act as the on‑site leader in the absence of the General Manager

• $85,000 – $120,000 / annually
• With an annual bonus that is tied to performance

• 5+ years of leadership experience in residential property maintenance, with a strong record of managing teams effectively
• Experience in Class A luxury communities with 250+ units required
• Proven success in lease‑up and new development environments
  , including unit acceptance and turnover coordination
• Deep understanding of new construction systems and the unique maintenance needs of high‑end properties
• Proficient in using Building Management System (BMS) software for monitoring building operations and improving energy performance
• Exceptionally organized
  , with the ability to maintain detailed notes and task tracking across multiple platforms
• Skilled in staff scheduling and shift management to ensure optimal coverage and service delivery
• EPA or HVAC certification required
• Expert knowledge of HVAC, plumbing, electrical, appliances, carpentry, emergency systems, hardware, fitness equipment, and waste systems
• Committed to delivering five‑star resident service
  , with a solution‑first attitude
• Calm, composed, and dependable in fast‑paced or emergencies
• A team player who values collaboration, trust, and shared success
• Dedicated to doing the right thing—always
• Passionate about fostering an inclusive, respectful, and welcoming community
• Able to lift to 50 lbs, and stand for extended periods

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision, and dental options, along with life insurance and our Employee Assistance Program.
• Financial wellness perks – 401(k), FSA & HSA,…