Maintenance Service Manager; Luxury Lease

Maintenance Service Manager (Luxury Lease Up)

1 day ago – Be among the first 25 applicants.

Lead the team that keeps it all running.

We’re seeking an experienced, hands‑on Service Maintenance Manager to oversee daily operations at a 283‑unit luxury residential property in Santa Monica, CA. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader ready to take ownership of a building’s day‑to‑day experience, we want to hear from you.

• Hire, train, coach, and supervise the maintenance and janitorial team.
• Lead daily huddles, safety meetings, and performance reviews.
• Build a team culture based on accountability, service, and professionalism.
• Mentor team members in both technical skills and resident service delivery.

• Oversee all maintenance, repairs, and apartment turnovers.
• Manage preventive maintenance programs and janitorial schedules.
• Conduct regular walkthroughs to ensure compliance and cleanliness.
• Track KPIs, forecast inventory needs, and uphold asset and brand standards.

• Coordinate 24/7 coverage for urgent issues and emergencies.
• Lead vendor communications during after‑hours situations.
• Remain calm and solution‑focused when responding to floods, outages, and escalated service needs.

• Resolve escalated service requests with empathy and follow‑through.
• Oversee move‑in orientations and follow‑up satisfaction surveys.
• Support the concierge and leasing teams in delivering a polished resident experience.

• Manage site budgets, approve emergency purchases, and monitor ongoing costs.
• Review vendor contracts, track performance, and recommend upgrades.
• Ensure all work meets safety, code, and quality expectations.

• Maintain payroll, scheduling, attendance, and training records.
• Ensure contractor compliance with building policies and standards.
• Develop systems to support onboarding, SOPs, and knowledge sharing.

• Work closely with leasing, concierge, and lifestyle teams.
• Align on unit readiness, amenity cleanliness, and VIP service coordination.
• Represent the site during capital planning, project walkthroughs, and ownership meetings.

• Lead projects that improve building systems, service quality, or team operations.
• Act as the on‑site leader in the absence of the General Manager.

• $85,000 – $120,000 annually.
• Annual bonus tied to performance.

• 5+ years of leadership experience in residential property maintenance, with a strong record of managing teams effectively.
• Experience in Class A luxury communities with 250+ units required.
• Proven success in lease‑up and new development environments, including unit acceptance and turnover coordination.
• Deep understanding of new construction systems and the unique maintenance needs of high‑end properties.
• Proficient in using Building Management System (BMS) software to monitor building operations and improve energy performance.
• Exceptionally organized, with the ability to maintain detailed notes and task tracking across multiple platforms.
• Skilled in staff scheduling and shift management to ensure optimal coverage and service delivery.
• EPA or HVAC certification required.
• Expert knowledge of HVAC, plumbing, electrical, appliances, carpentry, emergency systems, hardware, fitness equipment, and waste systems.
• Committed to delivering five‑star resident service, with a solution‑first attitude.
• Calm, composed, and dependable in fast‑paced or emergencies.
• A team player who values collaboration, trust, and shared success.
• Dedicated to doing the right thing—always.
• Passionate about fostering an inclusive, respectful, and welcoming community.
• Able to lift to 50 lbs and stand for extended periods.

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental…