Associate Store Mgr Santa Monica - Williams Sonoma

About the Role

In partnership with the General Manager, promotes a sales culture by motivating and inspiring others to achieve individual and team measurable goals. Manages Units Per Transaction, Average Transaction, Conversion and Sales Per Hour. Provides leadership by analyzing Week, To Date, Month To Date and Year To Date sales and develops action plans to drive top‑line sales. Reviews payroll budgets and P&L to ensure the store’s contribution is on target.

Ensures the individual and collective skills of the team are effectively utilized, building a strong People First culture. Prepares for future growth by identifying ongoing personnel needs, actively recruiting and hiring top talent.

• Ensure the sales floor is adequately staffed from a sales and tactical perspective, providing World Class Service.
• Analyze business trends and create/implement/communicate weekly plans to ensure Units Per Transaction, Average Transaction, Conversion and Sales Per Hour goals are achieved; develop, implement, and manage outreach/clientele programs for associates to drive sales.
• Develop contests and other motivational programs to motivate associates to increase sales and raise team spirit.
• Ensure all associates complete ticket to leave and follow‑up appropriately to increase store performance.
• Perform hourly reads, analyzing Units Per Transaction, Average Transaction, conversion and Sales Per Hour; manage staff productivity by developing and implementing strategies to meet and exceed sales.

• Assess associate personnel needs on a continuous basis and prepare for future growth by actively recruiting top talent at all levels.
• Manage ongoing training programs to ensure staff is trained in product knowledge, GUEST and operational systems.
• Identify future leaders and mentor them by creating action plans to improve skill sets and increase scope of job responsibilities.
• Assess associate performance and provide ongoing feedback through one‑on‑ones, developmental plans and performance appraisals.
• Create and maintain an environment where all associates are treated fairly and with dignity in accordance with our People First Philosophy.

• Ensure brand merchandising/display standards are maintained and that the store is consistently replenished from back‑of‑house to front‑of‑house.
• Manage seasonal floor set implementation and seasonal merchandise updates through proper planning and business partnerships.
• Analyze business trends, inventory levels and customer feedback with the General Manager and make appropriate merchandising/display adjustments.
• Manage markdowns and necessary product moves to ensure proper signage and placement.
• Communicate with the General Manager regarding inventory levels, markdowns and trends.
• Establish and maintain a safe work environment and ensure ongoing training and awareness.

• Ensure all company policies and procedures are consistently followed.
• Work with the General Manager and peers to develop best practices.
• Prioritize, plan, and adjust schedules and agendas to ensure all business goals are achieved.
• Use critical thinking and be tactical and flexible in managing processes, routines and best practices to limit company exposure and loss.
• Control payroll and manage store operating procedures including supply levels, courier costs, cash control and correct billing and coding; ensure appropriate follow‑up.

• Manage inventory cycle counts.
• Ensure merchandise is properly packaged, ticketed and logged.
• Manage the flow of product to and from off‑site locations.
• Ensure outside vendors and suppliers follow company policies and procedures.
• Supervise all client service issues including delivery/pick‑up and resolution of outstanding issues through effective utilization of client information reporting system.

• Act as a liaison between the Customer Care Department and store to help resolve escalated issues.
• Maximize store profit by aggressively managing inventory flow.
• Ensure all paperwork procedures are promptly and accurately completed.

• We’re a successful, fast‑growing company with an…