Case Manager - Housing

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice, Santa Monica, Mar Vista, and surrounding communities. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through comprehensive case management and integrated social service programs. The Center enjoys broad-based community support as well as a sponsored relationship with its founders, the Sisters of St.

Joseph of Carondelet. St. Joseph Center serves approximately 6,000 individuals annually.

Brief Description of Principal Activities

Multifaceted intervention, prevention, and education services are carried out at four sites on the Westside of Los Angeles. St. Joseph Center’s integrated programs provide clients with concentrated and coordinated access to services according to the nature of their needs.

Job Summary

Under the supervision of the Program Manager, the Interim Housing Case Manager will provide on-site services to homeless individuals who are enrolled in our Encampment Resolution Interim Housing Program. This program offers short-term interim housing combined with linkages to community resources and housing to ensure a stable housing outcome.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager’s key areas of responsibility include:

Key Areas of Responsibility:

• Ensure the safety of all residents by implementing, monitoring and enforcing the rules and regulations of communal living.
• Ensure that participants day-to day living needs are being provided.
• Develop and implement an individualized service plan with clients that supports housing goals, increases income and mainstream benefits, supports employment opportunities, and addresses mental health, physical health and substance use needs, relapse prevention, and any other risk factors that could impede accessing and/or maintaining permanent housing.
• Support clients as they navigate the housing process, including, but not limited to, housing location, landlord advocacy, rental application process, credit repair support, move-in support, and budgeting.
• Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation and reduce relapse risks, advocacy to deter evictions, and linkage to any needed services such as medical, dental, mental health, substance use, life skills training, money management, meaningful community activities, volunteer services, job placement, etc. in tandem with on-site team.
• Utilize a trauma informed, harm reduction, and housing first model when working with clients.
• Maintain high-quality case notes and enter HMIS within 24 hours.
• Complete all forms required by Interim Housing and referring agencies.
• Obtain and retain all required documentation (e.g., , income verification) as required by the program.
• Participate in all meetings with collaborative agencies and other community meetings as directed.
• Complete all requests for reporting in a timely manner.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

QUALIFICATIONS

Knowledge, Skills & Abilities:

• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast- paced environment.
• Demonstrate experience in interviewing clients, making appropriate referrals and performing crisis intervention. Previous experience with Crisis Housing and/or rapid rehousing programs or other similar programs preferred.
• Demonstrate knowledge of substance abuse programs, homeless programs, and mental health services within the Los Angeles Continuum of Care. Candidates must have demonstrated knowledge of case management principles and intervention techniques specific to hard-to-reach, difficult to…