Lead Product Manager

Join Tiger Connect as a
** Lead
* *** Product Manager
** and help revolutionize hospital communications at a pivotal moment in healthcare's digital transformation. You'll lead the charge in building our cloud-native, AI-powered platform poised to disrupt a $5-8 billion market largely served by legacy solutions. In this role, you'll tackle critical challenges like modernizing outdated hospital systems, integrating seamlessly with EHRs, and empowering clinical teams with agentic AI automation. Your work will directly improve patient experiences, reduce operational workload, and enable hospitals to deliver faster, smarter, and more reliable care.

If you're passionate about building technology that matters, driving operational efficiency, and shaping the future of healthcare communications, this is your opportunity to make a lasting impact.

Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on track Write user stories, acceptance criteria, requirements
* Legacy contact center technology (Cisco, Nortel, Avaya) knowledge preferred
* Knowledge in newer CCaaS technologies e.g., Cisco Webex Twilio Flex, Amazon Connect, and Amazon Chime
* Experience with cloud computing technologies such as AWS and Azure is preferred
* Understanding of standard product management methodologies is required
* Experience with agile product management and development practices is preferred
* Experience with telephony systems and other healthcare information technology
* Ability to understand and discuss technical concepts, analyze trade-offs, and evaluate solutions with stakeholders
* Penchant for data-driven decision making and analytical thinking
* Entrepreneurial, inquisitive, and empathetic spirit
* Excellent problem-solver, with the ability to tackle challenges based on research, data, and industry trends
* Enterprise or B2B products expert
* Solid sense and belief of user-centered design and intuitive UXBachelor’s degree, MS or MBA preferred, and 8+ years of relevant work experience as a product leader; consultant in software development, healthcare, and/or telephony solutions or equivalent experience

Previous experience in managing product development backlog

Knowledge of telecommunication systems and technologies is required (SIP, TLS, SRTP, WebRTC)
Strong knowledge of IP (internet protocol) and networking technologies is required
** Perks & Benefits We

Offer:

** Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match Tiger Connect is on a mission to transform and improve communication and workflows in hospitals and the healthcare industry overall. This is without a doubt a tall task, but one that we’ve been solving since 2010 and will continue to tackle with the right group of dedicated, thoughtful trailblazers.

Headquartered in Santa Monica, California, and with team members across seven countries, Tiger Connect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at Tiger Connect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.
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