Relationship Banker - Seagrove Branch

Relationship Banker I – Seagrove Beach Branch Interview Day

Join Regions Bank as a Relationship Banker I at the Seagrove Beach Branch and help customers manage their finances with a personal touch. Your role will involve delivering exceptional service on the cash line and over the phone, while building strong customer relationships, troubleshooting banking needs, and promoting our digital solutions.

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

• Track time for hours worked beyond 40 per week, eligible for overtime under the Fair Labor Standards Act.
• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

• One (1) year of banking, cash-handling, and/or customer service experience.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors directly impacting pay include experience, skills, knowledge, contribution, job location, and performance.

Target compensation for this position is $37,621.05, median $44,536.00. Eligible for incentive pay plan.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Seagrove Beach, Santa Rosa Beach, Florida

Regions is an equal opportunity employer and encourages disabled and veteran applicants.

Job applications are accepted electronically for a minimum of five business days from the posting date.