Night Auditor at HomeSuites- Santa Rosa

Position: Night Auditor at Home2 Suites- Santa Rosa Beach
Job Summary The Night Audit position checks the front office accounting records for accuracy and, daily, summarizes and complies information for the hotel’s financial records. This position is also responsible for tracking room revenue, occupancy percentages and other front office operating statistics. Additionally, the Night Audit is expected to prepare a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.

This position is also responsible for posting room charges and room taxes to guest’s accounts including guest transactions not posted during the day by the front office cashier.

Primary Responsibilities & Essential Functions Posts room charges and taxes to guest’s accounts

Processes guest charges voucher and credit card vouchers

Post charges to the guest accounts that have not been posted or were incurred on the night audit shift

Verify all account postings and balances

Verify that room rates are correct and posts those rates to guest accounts

Understand principles of auditing, balancing, and losing out accounts

Balance the day’s charges, making corrections as necessary

Run end of day process in property management software (PMS)
Prepares a summary of cash, check, and credit card activities

Summarizes results of operations for management

Check figures, postings, and documents for accuracy, and record, store, access, and/or analyze computerized financial information

Serve as a front desk agent especially in terms of check-in and check-out procedures

Respond to guest needs, special requests and complaints and alert the appropriate manager as needed

Maintain complete knowledge of emergency procedures

All other duties as assigned

Education and Experience Sufficient education and literacy needed to identify and read product labels and to communicate with guests

Ability to read, write, speak, understand, and communicate in basic English Previously hospitality experience preferred

Knowledge, Skills, Abilities Detail-oriented and thorough

Ability to perform consistent work to the highest of standards

Ability to remain discreet and respect the privacy of guests

Ability to interact with guests in a pleasant, friendly manner

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone

Strong customer service skills

Knowledge of hospitality operations

Basic Accounting skills and ability to compute accurate mathematical calculations

Skilled at resolving challenges efficiently and effectively

Ability to multitask effectively in a fast paced environment

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Ability to work cohesively with co-workers both within and outside of your department

Physical Demands Ability to stand and move throughout front office and lobby while continuously performing essential job functions

Ability to lift to 25 lbs Occasional twisting, bending, stooping, reaching, and walking

Frequent talking, hearing, seeing, and smiling

Working Conditions Primarily located indoors but can be exposed to outside weather conditions

Occasionally exposed to high volume places

Minimal to moderate noise levers consistent with hotel environment

May be exposed to cleaning chemicals (proper PPE provided)
Shift work is required, including overnight shifts, weekends, and holidays

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.